Digitizing Public Services in Europe: Putting Ambition into Action

| Point of View

Towards integrated digital provision of public services in Europe.

The latest benchmark study shows an improvement in the availability and sophistication of eGovernment services across Europe. The most basic 20 eServices (including online tax returns and school enrolments) stood at an average availability of 82% across Europe in 2010, a strong increase from 69% in 2009. However, government agencies must continue to drive usage and exploit eProcurement to cut costs. It is also important that they integrate other service providers in the public, private and third sectors to provide a joint service to citizens and businesses.

The 2010 European eGovernment Benchmark was developed by Capgemini and Sogeti in partnership with IDC, Rand Europe and DTi for the European Commission’s Directorate General for Information Society and Media.

Watch our video on the 2010 eGovernment Benchmark, featuring interviews with Graham Colclough, Dinand Tinholt, and eGovernment officials across Europe.