Working with Welfare, Employment and Labor Agencies
Social welfare agencies provide services to citizens throughout their lives and careers and support the neediest in society. Capgemini works with welfare agencies to revolutionize their services and improve efficiency.
Austerity and Growth Demand New Approaches to Social Welfare
In developed countries, long-established social welfare systems are under strain. Controversial reforms have put employability, fairness and the cost of living in the political spotlight. Meanwhile, emerging countries need to harness economic growth to bring social development and reduce inequality.
The number of communication channels and inflexible technology systems in the sector contribute to the challenge of operating efficient services which help citizens understand and receive their entitlements.
Capgemini Brings the Right Solutions to Raise Performance
Providing smart and customer-centric services demands lean and efficient ways of working, supported by modern and agile ICT. Our Center of Excellence develops innovative solutions for our clients, building on emerging industry trends, a spectrum of COTS technology packages and our partnerships with SAS and Oracle.
Capgemini applies consulting, technology and outsourcing to help social welfare and security organizations to:
- Raise customer service quality with more customer-centric models
- Reduce operating costs by improving work processes
With these technologies, we also draw on best practice methods and project management discipline by using collaborative techniques including the Accelerated Solutions Environment (ASE), for an approach that is geared towards your organization’s needs and goals.
How Can Social Welfare Systems Work Better for Citizens?
Capgemini has supported public sector agencies in a significant number of countries to overcome these challenges with solutions ranging from strategic consulting to long-term ICT outsourcing.
Our achievements include:
- A self-service website, Your Pension, for NAV in Norway reduced the pension application process time from up to three months to less than a minute
- To improve customer service and staff efficiency, the Lean Transformation Programme for the Department for Work and Pensions in the UK show more than 20% improvements to relevant performance indicators
- A new information architecture and CRM enables Apec in France to respond to the employment market quickly and leverage social networking channels to communicate with its customers
- With cloud-enabled collaboration and communication tools, VDAB in Belgium is set to save €500,000 per year thanks to reductions in cost linked to infrastructure, storage and backup, server management and application management
- An online self-service for The Department of Employment, Training and Rehabilitation (DETR) in Nevada eliminated paper-based processes in unemployment insurance
Email Alexandre Negadi to discover how we can help you today.
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