Texas DBITS Contract

Application Maintenance and Support

Our Application Management services represent a departure from the traditional 'keep the lights on for less' approach. We take a comprehensive lifecycle view of your applications, and focus on the continuous improvement of your portfolio, ensuring your applications support the evolving needs of the business. This lifecycle view is part of Capgemini's Application Lifecycle Services, a family of offerings designed to improve the flexibility, productivity and positive business impact of your application portfolio. 

Capgemini has almost 30 years experience and more than 20,000 staff worldwide providing Application Maintenance and Support services. We're a recognized global leader in applications management, with a proven track record of consistent and innovative delivery.

Business Intelligence and Data Warehouse

Government agencies need to retain, organize and make sense of data assets, and satisfy regulatory and compliance mandates.  Capgemini’s Business Information Management (BIM) and Data Warehouse (DW) services help enterprises secure and exploit business information through its entire lifecycle. Our holistic approach treats information as a critical business asset.

Our BIM services model comprises three complementary layers:

• Core Capabilities Layer – optimizing your underlying information infrastructure to ensure the data management, content availability, reporting and analysis tools are seamlessly integrated and aligned to operational demand
• Business Engagement Layer – formalizing your information strategy by focusing on business needs and defining and implementing processes that directly support business output
• Sector Solution Layer – the deep sector knowledge that transforms the technological and service excellence into a solution that addresses your unique requirements and delivers quick time-to-value

Our Business Performance Management practice can help you identify the key areas to address in order to achieve maximum value.

Enterprise Resource Planning

To meet the challenge of delivering more services with smaller budgets, many state and local governments are investing in enterprise resource planning (ERP) systems. Capgemini supports a value-driven implementation, from planning through a full life-cycle deployment of ERP solutions including software upgrades and Independent Verification and Validation (IV&V).

Our ERP services include: 

• Planning and assessment
• Requirements development
• Business process reengineering
• Implementation and conversion services
• Application programming and support services
• Database administration
• System software administration and support
• Functional support
• Training support

Capgemini has been independently assessed and named a top tier Gartner Magic Quadrant systems integrator with success leading more than 7,500 ERP implementations across functional domains, technical domains, and industries.

Service Oriented Architecture

As part of Capgemini’s SOA offerings, we help organize business software so common functions can be used interchangeably by different departments internally and by external business partners. 

Examples of our services:

• Planning and assessment
• Requirements development
• Proof of concept 
• Implementation 
• Deployment 
• Governance
• Application programming and support services
• System software administration and support
• Training support

Capgemini is leading the field in developing open standards and our own Integrated Architecture Framework. We have our own Infrastructure Design Framework and our own roadmap for developing a Service-Oriented Infrastructure. We have first-class integration skills with the right tools and centers to support the process. We have alliances with all of the key players and are influential members of both The Open Group and OASIS.

Over the last few years, Capgemini has been instrumental in the development of new standards for The Open Group around Service Orientation. These standards relate to a number of issues such as SOA Governance, SOA Ontology and SOA Maturity (OSIMM) and Capgemini has supported the development of guidelines on how to use The Open Group Architecture Forum (TOGAF) to govern SOA solutions. Recent releases of the SOA standards (SOA Reference Architecture, Cloud Computing Infrastructure and OSIMM 2.0) serve to fill the gaps of architecture standards for SOA.

Project Management

Government executives must drive significant value from calculated investments made in IT. It's crucial to select the right opportunities to add to the project portfolio and correctly manage the corresponding delivery and risk. Many agencies recognize that disciplined project management — enabled and governed using a Project Management Office (PMO) — will increase the chance of successfully delivering value while reducing risk.

Capgemini’s Project Management services cover the entire spectrum of project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, Third Edition or most recent. Examples of our services include utilizing the Customer’s tools and processes, using off-the-shelf tools or using our own proprietary tools and processes to manage a project.

Technology Upgrade/Migration and Transformation

Capgemini understands Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology.

Our technology transformation services include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation, Business Case development for justification of an initiative, planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones.

Capgemini has extensive experience using data migration; we provide the full range of services you need to move data cost-effectively between systems. Our 400+ dedicated data profiling specialists have the skills and resources to undertake migrations of all scales. Our Data Migration solutions focus on moving you away from customized solutions towards standardized implementations in order to achieve:

• Fast upgrades
• Efficient migration
• Significant savings in operational costs

Information Technology Assessments and Planning

We secure IT infrastructures, applications, and data. Our services include security assessments; IT assessments including enterprise architecture; strategic and tactical planning; architecture and design; implementation; operations; governance; project management; and staff knowledge, skills and abilities (KSAs) assessments. We also align security with business needs using our unique Adaptive Security Index.

Application Development

Capgemini’s Application Development is an ongoing program which continually extends and improves the application via small incremental deliveries. By identifying smaller, discreet, pieces of development, ideally with established interfaces and formal contracts, it becomes simpler to involve multiple different styles of delivery within one area and to better scale application development. This approach also acts as a stepping stone on the road towards SOA delivery as it enables all developments, not just those working in modern technologies, to take advantage of a service oriented approach.

Examples of Capgemini’s Application Development services include: 

• Researching 
• Analyzing
• Gathering requirements
• Designing 
• Programming
• Testing
• Documenting and implementing
• Applying changes to the software language and/or database in which the application is written
• Providing corrections for production or any changes needed
• Participation in disaster recovery planning and documentation

Independent Verification and Validation

IV&V improves the likelihood of on-time, within budget delivery of strategic programs. The impact of an information technology program that lacks all of the specified features and functions as well as the expected and necessary quality can be profound. Loss of reputation, increased scrutiny, inability to achieve agency objectives and lack of customer satisfaction — all these risks make IV&V a top priority in any public sector agency or IT program.

Capgemini offers Enterprise IV&V. This verification and validation at the enterprise level begins with the concept and acquisition phases and embraces full lifecycle IV&V of public sector mission critical programs and systems that help agencies meet requirements and deliver quality results, as well as Independent Testing. 

As your independent trusted advisor, we conduct assessments to identify the value and risks in your IT investments. Our scope is broad and thorough as we review the plans, policies, processes, and procedures surrounding a system implementation. We utilize IEEE 1012-2004 Standard for Software Verification and Validation to provide a comprehensive approach to IV&V activities.

Contact Us

For information about our services, please contact:

Brian Bennett, Client Executive
E-mail: brian.bennett@capgemini-gs.com
Phone: (916) 798-2540

Capgemini Government Solutions
2250 Corporate Park Drive, Suite 410
Herndon, VA  20171
(571) 336-1600

For information relating to quotes and purchase orders, please contact:

Brian Bennett, Client Executive
E-mail: brian.bennett@capgemini-gs.com
Phone: (916) 798-2540