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World-Class IT Service from Cap Gemini Ernst
& Young will Boost Customer Focus at DARA
March 11, 2002
Cap Gemini Ernst & Young UK plc has won a
three-year IT outsourcing contract valued at £19 million from
DARA, the UK government's Defence Aviation Repair Agency.
The contract, which begins this month (March 2002), covers
the organisation's whole IT infrastructure as well as applications
management, including DARA's new Baan ERP systems, and a help-desk
for some 5,000 staff at sites in England, Scotland and Wales.
The contract was won as part of a competitive
public sector procurement process. It follows a separate contract
announced last August for the redesign of DARA's business
processes and implementation of new ERP systems which was
also won by Cap Gemini Ernst & Young.
Steve Hill, Chief Executive of DARA, said: 'As
a commercial enterprise operating in highly competitive international
defence markets, we must ensure that customers and customer
service are our prime focus, and that our information systems
support every part of our business in meeting that objective.
Cap Gemini Ernst & Young have clearly demonstrated the
commitment and capability to deliver the world-class IT service
that we, as a customer-facing organisation, know to be vital.'
He added that Cap Gemini Ernst & Young was
selected because of its track record in major outsourcing
assignments, its excellent client references, and the successful
progress made to date, on-time and in-budget, on the major
current project to implement new ERP systems at DARA.
'Outsourcing our IT to world-class professionals
will also boost our ability to respond rapidly to whatever
new needs may emerge in the fast-changing worlds of aviation
and defence', he said.
As part of the new contract, Cap Gemini Ernst
& Young will also be working on the further e-enablement
of DARA's systems, for example online links to its customers
including the Ministry of Defence's DECS e-procurement system.
Cap Gemini Ernst & Young UK Account Director
Don Elliott said: 'DARA recognise that it's not enough to
install leading-edge IT then sit back and relax. You must
also strive to ensure that your IT then runs at 100% efficiency
at all times and that it can adapt to the needs of the business
as they evolve in a fast-changing world. I am delighted that
our work at DARA covers all three of these critical success
factors.'
The services to DARA will be provided from Cap
Gemini Ernst & Young's Toltec secure data centre in Bristol
and its Applications Management Service Centre in Sale, Cheshire.
For further information please contact:
Emma Giles at Cap Gemini Ernst & Young
Tel: 0870 904 5814 or email: emma.giles@capgemini.co.uk
Allan Robertson at DARA Head Office, DARA St Athan.
Tel: 01446 798933 or e-mail HR@hr-dara-sa.freeserve.co.uk
Notes for Editors:
The Cap Gemini Ernst & Young Group is one of the
largest management and IT consulting organisations in the
world. The company offers management and IT consulting services,
systems integration, and technology development, design and
outsourcing capabilities on a global scale to help businesses
continue to implement growth strategies and leverage technology
in the new economy. The organisation employs some 56,500 people
worldwide and reports 2001 global revenues of more than 8.4
billion euros.
More information about individual service lines, offices
and research is available at www.cgey.com
DARA was created as part of the Government's 1998
Strategic Defence Review, when it was stated that the Agency
should become a Trading Fund as soon as practicable. The Agency
was declared 'fit-to-trade' and was vested as a Trading Agency
of the MoD in April 2001.
The Agency provides deep repair, maintenance, modification
and overhaul for the aircraft and aerosystems of HM Armed
Forces, along with other logistics support services
DARA employs around 5,500 staff on four UK sites and has
an annual turnover of £240 million.
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