Cap Gemini Ernst & Young And Siebel Systems Expand Relationship To Form Global Strategic Alliance

Chicago, IL., - October 1, 2001 --Cap Gemini Ernst & Young, one of the largest management and IT consulting firms in the world, and Siebel Systems, Inc., (Nasdaq: SEBL), the world's leading provider of eBusiness applications software, have announced a new global alliance that will strengthen and expand their programme of jointly implementing innovative eBusiness solutions and developing next generation CRM services for the world's leading companies.

As a Global Strategic Partner to Siebel Systems, Cap Gemini Ernst & Young will leverage its global presence to deliver the full range of Siebel eBusiness Applications in addition to a variety of point solutions or as part of enterprise-wide integrated solutions to transform a company's CRM effectiveness.

Mark Hauser, Group Vice President of Cap Gemini Ernst & Young, says the company is committed to driving profitable growth through market leading alliance partners.  "Our relationship with Siebel Systems has grown progressively over the last three years.  This agreement marks a step change in our joint go-to-market activities and the associated investment is an indication of the importance of the explosive growth in the CRM market to our continued success as a world-leading consulting and integration company," he said.

A number of specific initiatives will be driven from the programme:

• A global go-to-market initiative to offer best-of-class services for integration of customer touchpoints, allowing clients in all industries to provide a single customer experience across multiple channels.
  
  
• The development of Siebel Systems Centres of Excellence in EMEA and APAC, building on the success of the Centric Group in Chicago - a collaborative CRM showcase led by Cap Gemini Ernst & Young and involving best-in-class vendors.
  
  
• A dedicated global network of application support centres supporting Siebel eBusiness Applications, similar to the Applications Management Services Centres (AMSCs) supporting Siebel eBusiness Applications already established by Cap Gemini Ernst & Young in Bristol, UK and Frederikstad, Norway.

"Cap Gemini Ernst & Young and Siebel Systems have significantly strengthened our partnership over the past 12 months through the delivery of powerful eBusiness applications and services on a global basis," said Bruce Cleveland, Senior Vice President, Alliances for Siebel Systems.  "Cap Gemini Ernst & Young's commitment to 100 percent certification complements our mutual and ongoing commitment to 100 percent customer satisfaction."

"Our new strategic agreement with Siebel Systems provides further evidence that Cap Gemini Ernst & Young is a global force in CRM," said Paul Cole, Vice President and Global Head of CRM, Cap Gemini Ernst & Young.

 "We can offer several distinct capabilities within this alliance: we have a Siebel Systems practice of close to 1,000 consultants, with more than 300 Siebel Certified Consultants and a commitment to 100 per cent certification.  We have also implemented many successful Siebel eBusiness Applications projects across a number of industry sectors; including automotive, consumer goods, energy & utilities, financial services, life sciences, retail and telecoms.  We can leverage unrivalled experience in future developments and in targeting new market opportunities," Cole said.

The Global Strategic Alliance builds on a successful three-year relationship between Cap Gemini Ernst & Young and Siebel Systems, involving collaboration on more than 150 implementations worldwide.

Cap Gemini Ernst & Young and Siebel Systems have developed a CRM solution for Deutsche Bank which when fully executed, the system will provide Deutsche Bank Global Equities with a modern communication and knowledge-based platform that promotes and facilitates cross-product awareness and cross-selling opportunities through greater customer transparency, substantially assisting Deutsche Bank in achieving its strategic goal as a top three global equity house.

The two companies also jointly implemented a (SFA) system at Alcatel, a world leader in communications networking.  The company wanted to enhance its existing system for measuring and predicting customer demand by replacing the forecasting processes of its sales force with a uniform, fully co-ordinated application.

The new SFA system implemented by Cap Gemini Ernst & Young and Siebel Systems has streamlined the entire process, to better serve Alcatel's global customers in real time.  The combination of expertise from Cap Gemini Ernst & Young and Siebel Systems enabled the SFA solution to be implemented on time and on budget.

"Cap Gemini Ernst & Young and Siebel Systems have already demonstrated a large number of highly-successful joint developments and collaborations, and we are looking forward to working on many more following this expanded alliance," said Dr. Steve Garnett, Vice President and General Manager Alliances, Siebel Systems.

Ends

Notes to Editors

The Centric Group is a fully integrated, production quality environment that can demonstrate end-to-end CRM solutions.  It leverages the expertise of the sponsor members to create a customer connection catalyst - helping companies to think about customer relationship strategies in new and dynamic ways.  The Centric Group in Chicago also involves market leaders Avaya, Genesys Telecommunications, Staffware, Nuance, NCR Corporation, Active Software, SITEL Corporation and Eyretel.

Cap Gemini Ernst & Young is one of the largest management and IT consulting firms in the world. The company offers management and IT consulting services, systems integration, and technology development, design and outsourcing capabilities on a global scale to help businesses continue to implement growth strategies and leverage technology in the new economy. The organization employs about 60,000 people worldwide and reports global revenues of about 8.5 billion euros (2000 pro forma).

More information about individual service lines, offices and research is available at www.capgemini.com

About Siebel Systems

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software.  Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centres, field, reseller channels, and retail and dealer networks.  Siebel Systems' sales and service facilities are located in more than 37 countries.  For more information, please visit Siebel Systems' Web site at www.siebel.com.

 
# # #
Media Contact:
Siebel Systems Public Relations
650-295-5455
corporatePR@siebel.com

For more information, please contact:

Philippe Guichardaz
Group PR
Tel: +33 (1) 47 54 50 00
Email: philippe.guichardaz@cgey.com

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer and partner relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 2000 and its other filings with the Securities and Exchange Commission.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.