Firstmark Benefits from New Convergys and Cap Gemini Ernst & Young Alliance Agreement

Cincinnati and Paris; August 16, 2001 - - Convergys Corporation (NYSE: CVG), the global leader in integrated billing and customer care services, and Telecom Media Networks, an industry practice of the Cap Gemini Ernst & Young Group and one of the largest management and IT consulting firms in the world, today announced an alliance that leverages Convergys' Geneva™ Active Revenue Management (ARM) software in order to focus on the billing needs of operators. The alliance has secured a major account with leading broadband communication provider FirstMark Comunicaciones España to integrate Convergys' Geneva software and other systems to support the company's operations in Spain.

Cap Gemini Ernst & Young, which led the system integration of the Geneva software in FirstMark Comunicaciones España, worked on all phases of the project - - from analysis to design, implementation, testing, and integration. This work complemented Convergys' work on the scope analysis, installation of the Geneva software, and product analysis for the Voice Service. This project team enabled FirstMark Comunicaciones España to have its billing system up and running quickly and within budget, keeping it ahead of the competition.

Mr. Oscar González Nogeira, CIO of FirstMark Comunicaciones España, says: "FirstMark Comunicaciones España is targeting small and medium enterprises in an increasingly competitive marketplace where success is linked to speed and flexible service delivery at a competitive price. The Geneva software's ability to support multiple services and apply sophisticated discounts and product packaging enables us to adopt an innovative approach to future product offerings. Cap Gemini Ernst & Young's team delivered fast results using a Convergys solution that will continue to provide tangible benefits into the future."

Philippe Donche-Gay, Chief Operating Officer of Telecom Media Networks, says: ”FirstMark was looking for a solution that would allow the business to grow in a flexible and market responsive way. The FirstMark project demonstrated how this new alliance delivers tangible benefits to customers based on best-of-breed components. The powerful combination of our company knowledge and skill base and the functionality of Convergys’ Geneva product has provided a platform that not only supports FirstMark’s current business model, but also enables it to innovate and bring new services to market more quickly in the future. To date Telecom Media Networks has had the opportunity to experience over 100 implementations of billing systems with over 2,000 of our staff dedicated to billing solutions all over the world. Working with Convergys we were able to offer FirstMark an end-to-end solution – from the initial strategy stage through implementation to aftercare. This approach has proved successful to all parties involved.”

Stephen Thomas, Managing Director of Convergys Europe, Middle East, and Africa, believes the alliance represents an important step in meeting the challenges faced by operators in new service areas such as broadband. He says: "The growth of markets like broadband, third-generation mobile, and integrated communication has highlighted the need for products that can support converged offerings and be implemented quickly to reduce time to market. This alliance enhances our ability to meet these needs. We are delighted to support FirstMark Comunicaciones España's exciting business and work alongside a company that has a wealth of experience, expertise, and a sound track record such as Cap Gemini Ernst & Young."

Geneva, Convergys' award-winning ARM software, is a real-time, transaction-based, best-in-class rating and billing component offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. Services currently being rated and billed by Geneva include fixed and mobile voice telephony, Internet and data services, utilities, and financial services running over networks including circuit-switched, IP, GPRS, TETRA, and DSL. Geneva's ARM functionality includes complex value chain revenue management, rapid introduction of new services, support for m-commerce transactions, and a convergent view of all customers, both residential and corporate. Geneva client types include national PTTs, ISPs, ASPs, content providers, and utilities. By focusing on a carrier's customers across any combination of services, Geneva provides true convergent billing. Geneva clients include BT, Connect Austria, Czech Telecom, Firstmark, Maxitel, Powergen, Swift, Telenor, Telewest Communications, Tiscali, Turkcell, and Xfera.

Further developments regarding the relationship between Convergys and Cap Gemini Ernst & Young will be announced shortly.
Convergys EMEA is located in Cambourne Business Park, Cambourne, Cambridge, CB3 6DN, UK. In addition to its five offices in the UK, Convergys has European offices in Germany, France, Spain, Italy, the Netherlands, and Sweden.

About Cap Gemini Ernst & Young
Cap Gemini Ernst & Young is one of the largest management and IT consulting firms in the world. The company offers management and IT consulting services, systems integration, and technology development, design, and outsourcing capabilities on a global scale to help businesses continue to implement growth strategies and leverage technology in the new economy. The organization employs almost 60,000 people worldwide and reports pro forma global revenues of about 8.5 billion euros.

More information about individual service lines, offices, and research is available at www.cgey.com

Telecom Media Networks, an industry practice of the Cap Gemini Ernst & Young Group, focuses on the consulting needs of communications service providers worldwide.

More information is available on www.cgey.com/tmn

About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs over 45,000 people in 49 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

Convergys, the Convergys logo, and Geneva are trademarks of Convergys Corporation.

Previous news releases and other information about Convergys can be viewed on our web site www.convergys.com and www.genevatechnology.com