Expanding excellence in utilities' customer service.

CS Week is focused on the full spectrum of business processes from meter to cash. The conference is a premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.

Our courses, forums and groups follow the customer experience lifecycle from billing and customer contact centers to advanced metering, master data management and intelligent infrastructure/grid. Workshops and forum sessions will discuss hurdles to integration, latest technologies and current challenges.

CS Week 2011 features:

• Business processes: meter to cash
• Customer information systems (CIS)
• Smart grid
• Contact center technology and issues
• Advanced metering/master data management (AMI/MDM)
• Mobile field services
• Project management
• Best practices
• Utility case studies

For more information visit http://www.csweek.org/.