Now in its fourth year, the World Insurance Report 2011 from Capgemini and Efma addresses recent market challenges around business agility, transformation of the claims process, and operational efficiency. This year’s report offers insights into how leading institutions are refocusing efforts on improving operational efficiency and the client-centricity of their business processes in an environment of rising claims costs and increasing investment income uncertainty.

Based on research which covers 58 interviews with senior executives from leading global insurers, the 2011 World Insurance Report draws insights covering 14 countries: Belgium, Canada, Denmark, France, Germany, India, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

The report introduces Capgemini’s Business Agility Maturity Model which assesses the functional maturity and leading practices of insurers across regions (with a focus on front-office and claims processing) and provides firms with a platform to evaluate current levels of business agility.

The report also investigates the cost drivers of insurance companies across regions and the shifting focus of claims management from efficiency to effectiveness.

In this short video, Jean Lassignardie, Global Head of Sales & Marketing, Financial Services and John Mullen, North America Insurance Leader provide you with an overview of all the key findings.

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