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Insights & Resources
Videos
Browse through our latest videos
Capgemini BPM and Customer Centricity with Pega »
Capgemini and Pegasystems Executives on the delivery of solutions that enable clients to be more customer centric, agile and efficient
17 April 2012 | Video
Rajesh Nair Talks Customer Centricity with Pega »
Rajesh Nair examines the steps financial services firms can take to align people, processes and technologies with customer needs
16 April 2012 | Video
Ken Coppins Talks Customer Centricity with Pega »
Ken Coppins, VP and Global Financial Services Practice Leader, explores how Capgemini has helped banks and insurers transform their businesses
16 April 2012 | Video
Shane Cassidy Talks Customer Centricity for Insurers with Pega »
Shane Cassidy, VP and Head of NA Insurance Sales, discusses how customer-centric solutions can bring measurable results to insurers
16 April 2012 | Video
Service Management @ Capgemini: From Products to Services »
Enabling your manufacturing business to get the most out of services
01 March 2012 | Video
Capgemini BPM Overview: BPM – A Step in the Right Direction? »
An overview of Capgemini BPM from Bob Scott, BPM Global Service Line Leader
16 January 2012 | Video
Cars Online 11/12: Changing Dynamics Drive New Developments in Technology and Business Models »
Capgemini’s Cars Online 11/12 study explores topics such as online vehicle buying, smartphone apps, social media and electric vehicles
21 November 2011 | Video
2012 Third-Party Logistics: Results and Findings of the 16th Annual Study »
The 2012 Third-Party Logistics Study explores 3PL trends, issues and opportunities
31 October 2011 | Video
Innovative Digital Strategies in Life Sciences »
Life sciences companies must look to innovative digital strategies to modernize the way they engage the market, key stakeholders and customers
22 September 2011 | Video
Capgemini Immediate – In Plain English »
Capgemini Immediate defines the best digital strategy for our clients and selects, integrates and manages leading cloud suppliers on their behalf
22 August 2011 | Video
The Capgemini Consulting Viewpoint: Challenges in Marketing, Sales & Service »
The key challenges in Marketing, Sales & Service
08 June 2011 | Video
Patient Adherence: The Next Frontier in Patient Care - Key findings from Capgemini’s latest Vision & Reality research »
Highlights of Capgemini Vision & Reality research on Patient Adherence
26 May 2011 | Video
John Langley Discusses Findings from the 2010 Third-Party Logistics Study »
John Langley, co-founder of the Annual Third-Party Logistics Study, talks through the results and findings of the recently published 15th edition
19 May 2011 | Video
Transform to the Power of Digital »
Log into the digital economy: Why Digital Transformation is driving a new change agenda
17 May 2011 | Video
Capgemini Consulting: Multi-Channel Management »
How to maximize internal and customer benefits through effective channel management
17 May 2011 | Video
Trends in Social Media for Telecommunications: Part 3 »
Address the economic and technical challenges raised by shifts in how customers obtain services, share information and communicate
18 April 2011 | Video
Trends in Social Media for Telecommunications: Part 2 »
Enrich your services and cost effectively improve customer satisfaction using social media
18 April 2011 | Video
Trends in Social Media for Telecommunications: Part 1 »
Develop a comprehensive plan to cost-effectively engage with customers and support your brand
18 April 2011 | Video
The eGovernment Benchmark Report 2010: Turning Europe Digital »
Capgemini’s 2010 eGovernment Benchmark shows progress in the availability and sophistication of eGovernment services across Europe
10 February 2011 | Video
Key Findings of the 12th European Energy Markets Observatory »
Capgemini’s European Energy Markets Observatory (EEMO) is an annual report analysing the electricity and gas markets.
17 November 2010 | Video
