BHFM, the international retail banking division at Société Générale, needed to harmonise its IT systems as each of its 40 subsidiaries abroad had completely different systems in place. As its international expansion is a major growth driver requiring to speed-up the roll-out of the new IT system, Société Générale turned to Capgemini for help.

The first step was to create a dedicated service center and to put together a project team in Hyderabad, India which had a unique set of skills, encompassing banking sector knowledge, software package integration, project management expertise and international rollout experience. Next, the team set about designing all the necessary processes and procedures, making sure it could replicate these in all BHFM’s subsidiaries. Capgemini sends flying squads of global talent around the world to implement the new IT system in each of BHFM’s subsidiaries. These are supported by the team in Hyderabad.

A dedicated program co-ordinator located in Paris acts as the interface between the teams on the ground, the service center in India and Société Générale. The whole project is based on Capgemini’s global delivery model, Rightshore®—an approach that creates an optimum solution through one team providing the best global talent in the right location at the right time.

Read more about Rightshore® in action.