The Situation

As part of its de-merger from BHP Billiton, BlueScope Steel was required to identify a cost-effective alternative for delivering the back office processing services that were previously provided by BHP Billiton Shared Services.

The Solution

Leveraging from its global experience in shared services and outsourcing, Capgemini created a Business Process Outsourcing (BPO) entity, which allowed these services to be transparently and successfully provided externally.

The Result

Capgemini and BlueScope Steel successfully collaborated to ensure the smooth transition of all services from the BHP Billiton Shared Services Centre to the Capgemini Business Services BPO, without disruption to operational service or quality.