Service and spare parts operations are critical to business success. They offer a profit margin up to 10 times greater than that of the initial sale. On average, post-sale service accounts for 20% to 30% of revenue and as much as 40% of profits. In addition, service can be key to securing customer loyalty, fostering a manufacturer’s brand name and maintaining competitive differentiation. Improving its Service and Parts Management (SPM) strategy can bring significant business benefits to automotive companies.