Business Level Agreements require a business framework within which to work. They additionally require an understanding of what impact an outsourcing partner can have in the delivery of a service. By understanding the measures and the most effective charging model, it is possible to free the customer from technical concerns and allow them to focus on operating their business effectively.
Business Level Agreements for IT represent understanding the business service, understanding the measures, understanding the charging model and finally constructing a contract that motivates the partner in line with the business objectives.