CRM, Sales & Service Mobility

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Optimizing Sales and Service From Anywhere at Any Time

Capgemini’s expertise in implementing Customer Relationship Management (CRM) and Mobility solutions helps consumer products companies increase customer retention, acquisition and value. Our collaborative CRM solutions are focused on top-line improvements, profitable revenue growth, improved customer experiences in addition to increased productivity and responsiveness. Offerings include:

  • Sales Force Automation/Optimization: Using technology for integrated customer information and communication across the organization. Sales practices are modified to maximize technology benefits.
  • Service Management Optimization: Optimizes and consolidates various aspects of service delivery process through multi-channel integration. 
  • Contact Center Optimization: Capgemini helps customers evolve traditional call centers to more profitable centers.
  • Marketing Solutions: CRM solutions such as Adaptive Marketing and Capgemini’s Loyalty Factory allow our clients to adapt more quickly to continual market changes.
  • Mobile Solutions: Capgemini’s @Anyplace mobility solutions address the complexities of integrating field sales with back-end systems.

Helping Companies Mobilize Their Businesses

Capgemini has many years of mobility experience shared with our leading strategic partners like Cisco, SAP, Microsoft, Intel, IBM, Sun, Oracle and HP. Our mobility services provide consumer products clients with:

  • Experienced mobility consultants in nine regions worldwide.
  • Leading-edge mobility demonstration centers for end-to-end solutions.
  • Testing and certification services at our centers for mobile applications as supported by Nokia, Symbian, Sun/Java and Microsoft.
  • World-class user experiences backed by over 150 mobility references.

We also work with an ecosystem of leaders in the field of mobile business like ConnecTerra, Verisign, Dexterra, iAnywhere, Bird and Appear Networks. For example, Capgemini worked with Dexterra to deploy a strategic mobile platform at a European food and beverage manufacturer that could be used across multiple roles and that would rapidly mobilize existing Siebel and SAP applications.

Learn more about Capgemini’s Customer Relationship Management (CRM) and Mobility services.

Contact Us

If you have specific business needs or objectives that you would like to discuss, or if you’d like a consumer products specialist to get in touch with you, contact us.