Featured Success Story
Capgemini leveraged sector expertise and innovative methods to fast track selection and program management.
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Download as PDFCapgemini specializes in helping clients to improve their performance through the design and delivery of excellence in their business operations.
Path to Profit
Capgemini’s Path to Profit is a focused 8-week approach to driving and accelerating EBITDA benefits. By conducting rigorous benchmarking and a thorough financial and operational analysis, we identify and prioritize a series of improvement opportunities. We deliver a business case for cash flow improvement and an implementation plan to realize the benefits, working closely with our clients through the delivery phase.
Revenue Assurance
Operators worldwide suffer approximately 5% revenue leakage annually. Capgemini’s Revenue Assurance service not only addresses the root-cause of revenue leakage but also improves critical components of revenue generation and cost management. Capgemini works with clients to identify areas of revenue leakage and enable the recovery of lost revenues. We also design and deliver solutions to help prevent leakage re-occuring and to eliminate inefficiencies, bringing direct benefits to the bottom line.
Customer Experience Management
Capgemini assists companies to deliver a significant improvement in company profitability by enabling companies to excel in every aspect of their customer experience management approach. From customer loyalty programs and customer feedback, to contact centre management and CRM solutions, we work with clients to increase customer retention through delivering an unparalled customer experience.
End to End Process Redesign
Process redesign is a powerful way to deliver significant performance improvements. Capgemini’s profound industry knowledge and functional expertise means that we can leverage our deep understanding of best practice processes across the entire telecom and media value chain, to deliver processes that maximize efficiency and are optimised for long-term success.
Business Program Management
Delivering complex programs on time and on budget is a major challenge for any organization. With diverse but interrelated projects, resources, and processes, conflicts are inevitable and success is often elusive. Using our systematic Program Management Office (PMO) tools and methodology, we monitor interdependencies and cost, optimize resource utilization, manage risk, issues and change control, ultimately enabling clients to reduce implementation time and the risks associated with a complex project portfolio and pipeline.
Business/IT Alignment & Effectiveness
Capgemini helps clients to achieve alignment of IT with their business goals. Our approach focuses on defining the strategic or tactical business benefit the organization is planning to achieve. Any IT investment needs to have a quantified business case. Equally important is the necessity of building the right relationships and processes, and providing necessary training. Capgemini works with developers, business people and end users to create a balance in their often competing and even incompatible needs. The cornerstone of our approach is collaboration, with our consultants working closely with their client counterparts to form a joint team.
Contact Us
If you have specific business needs or objectives that you would like to discuss, or if you’d like a telecom, media & entertainment specialist to get in touch with you, contact us.
