Published by Capgemini featuring research from Gartner
Thought Leadership
Changing customer patterns offer insurer's new growth opportunities
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Working with Capgemini and using IBM FileNet technology, Allianz Insurance chose paperless claims handling to win major business benefits.
Download as PDFLatest Headlines
- Press Release: Emerging Customer Volatility Offers New Growth Opportunities for Insurers
- Capturing Revenues and Increasing Profitable Customer Bases
- Distributor Effectiveness: Empowering the Network as strategic business partners
- Emerging vs. Mature Markets: Spotlight on India and China
The Winds of Change are Altering the Market
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Conclusions from the 2008 World Insurance Report
Findings from the report survey of more than 11,000 customers spanning ten countries
and interviews with industry executives in thirteen countries support three imperatives
for Insurers to address. What’s today’s bottom line for Insurers?
- Insurers must manage the business impact of changing market dynamics. In particular they need to understand when to drive market evolution and even when to encourage certain volatile behaviors. Gauging value/volatility factors means insurers can define strategy more clearly.
- Insurers should take a more assertive role in the interplay with and among customers and networks. More proactive interactions with and among networks and customers and working to differentiate brand and reputation will improve results. Optimizing customer profitability means maximizing network use by segments and properly monitoring customer and network value.
- Embrace IT as both a prerequisite and a lever to overcome challenges. Three areas in IT can help: Enterprise data warehouses, analytics, and customer
intelligence segmentation can enhance customer knowledge and hone behavioral-driven
customer segmentation. Technology and SOAs could allow insurers to adapt and change
their distribution capabilities according to market dynamics.
- About the World Insurance Report
- Local Presentations of the World Insurance Report
- European Financial Management & Marketing Association
To learn more about what Insurance customers had to say, download the entire World Insurance Report.
Contact Us
To discuss the findings of the World Insurance Report and learn how customer
volatility can impact you, contact us at insurance@capgemini.com. Resumes are not accepted, job applicants please click here.
