May 23, 2012 RT @gamingpaul Great meeting w @marksmalley & Lucille of BiSL Foundation. Time to put BISL on ITSM landscape as IM becomes key issue 4 #CIOs

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May 23, 2012 RT @forrester: Riddle me this, Batman: Why is IT operations like pizza delivery? http://t.co/i3EVrfDR #IOF12

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May 19, 2012 Twitter is for tweeting, not following - Oscar Wilde

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May 19, 2012 I just can't live with a clean desk policy. Or a clean inbox.

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May 18, 2012 @ken_gonzalez BiSL is a business responsibility and interfaces closely with Users and Management

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May 18, 2012 @ken_gonzalez BiSL covers the demand-side and interfaces at various points with supply-side ITSM / ITIL / 20K

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May 18, 2012 @ken_gonzalez Here's the BiSL business perspective of Information Mgmt / Demand Mgmt http://t.co/G4246pld

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May 18, 2012 @ken_gonzalez New webinar Demand Mgmt 7 June @ 11AM Pacific http://t.co/Ye5NoxlO > From Supply (ITSM) or Demand (Bus) perspective? ;-)

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May 18, 2012 RT @ken_gonzalez: New webinar on Demand Management. 07 June @ 11:00AM Pacific http://t.co/Ye5NoxlO < Looking forward to it

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May 18, 2012 Delighted to be speaking twice at #Fusion12 in Oct in Dallas, incl. BookStore/BiSL with @gamingjan http://t.co/K7y7CuAk http://t.co/k13QLx6S

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May 18, 2012 Most social media sites at a glance http://t.co/rLZTbwdm

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May 17, 2012 RT @TimHarford olly_richards Oh, it's 22 years since Jim Henson died. Which means, Saddest Photo... : http://t.co/7SVOgb1n > 'Touching'

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May 17, 2012 Six cygnets' first swim http://t.co/1JUgz35y

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May 16, 2012 Fresh batch of cygnets today http://t.co/n1lmwAID Off for their first swim tomorrow, I expect

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May 16, 2012 RT @gamingpaul: At the Serview #ITSM conference last week 4 snr IT mgrs expressed interest in nformation management' sim.......time to find out about BISL!

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May 16, 2012 Good reading about social media on the service desk by @servicesphere http://t.co/pbsphvar

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May 14, 2012 @barclayrae Need more concrete examples like this. Too many ppl struggling with theory.

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May 14, 2012 RT @BartStofberg: De McDonaldisering van de IT. deel 1 van een serie: http://t.co/H6I2DajQ

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May 14, 2012 RT @barclayrae The #service_catatlog isn't just the menu http://t.co/3lWcAfsA @itsmreview #itsm > Insightful

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May 14, 2012 RT @ITSMFNL: Inschrijving itSMF Academy geopend, http://t.co/ITfUfY06

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