I have had very interesting and broadly similar conversations on this topic that started with colleagues Rick Mans, our resident expert on social networks and tools,  and Laurence Buchanan who has helped the rich and famous prosper with social CRM projects. Now these have been extended to include clients and some technology providers around the organization, governance, and technologies of the front office and the way to apply Business Process Management (BPM) and social tools. …

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Some say it’s difficult to get excited about infrastructure. It’s not a point of view that I recognize since infrastructure is really the foundation layer on which everything rests. If the network or Internet service goes down then you don’t have to wait more than a few minutes to start getting the calls. As we move towards using external services and placing our own enterprise go-to market model online, it all starts to look more …

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After the predictions for 2012 were posted came the reality of the 2011 market statistics. Maybe it’s not a surprise that 2011 was the year which the tablet really took off, but what is a surprise is the scale with which it took off. For me the real surprise was to see how badly Android tablets have done. Why does all of this matter? Because many enterprises are now at the tipping point where they …

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Three things this week have individually and collectively really made me think I was seeing something both interesting and important. Two of them are down to Oracle and the third was at the Open Group meeting inSan Francisco. Let’s start with a press release by Oracle last week, which as far as I can see didn’t make any headlines in the industry press. I guess that’s because being the huge operation that is Oracle today, …

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