SAP are Twittering, IBM are teleporting Avatars, and Google are Lively

You know that new things are getting serious when the big names in any market start to take a real interest in adding the new to their current position. It seems that some of the new Web 2.0 technologies have reached that tipping point with some of the biggest names in the IT industry. Overall the most interesting part of this is how they see the new ‘non IT’ Web 2.0 stuff connecting to, and functioning with the existing IT stuff.
First up is SAP, who deservedly, or not, are often thought of as being pretty staid, but are right out there in the forefront of Micro Blogging with Twitter. Actually, SAP are doing pretty well in the use of ‘interactive’ technologies to support their customers, partners and their own staff, and have brought into their in-house team some hot expertise from some well known Web 2.0 leaders. My SAP colleagues are active in this for the simple reason that they tell me it works for them in making ‘sharing’ of information, expertise, etc easier. However Twitter is a long way further on from the now fairly mature use of the basic capabilities that ‘Wiki’ and ‘Blog’ based collaboration provides so to find ESME, Enterprise Social Messaging Experiment, a behind the Firewall version of Twitter running on Netweaver was pretty interesting.


Next up is Microsoft Developer Network Evangelist Zain Naboulsi encouraging the wider use of Virtual Worlds technology after some very successful product launch sessions in Second Life. The economics quoted are interesting, 500 people event for the day costing Microsoft $4000 or approximately one third of the normal cost, but then there is all the savings in time and cost for the attendees, not to mention any ‘green’ side to this. This has led to a group working on developing in OpenSim a ‘heavy duty’ virtual environment which is integrated with Microsoft Office and Productivity software.
I suspect OpenSim will figure more often in the development of the use of Virtual Worlds. It is an Open Source initiative to reverse engineer some aspects Second Life technology with the aim of making 3D more widely usable. Linden Labs the owners of Second Life have already opened up quite a number of APIs, but I guess this may be a step too far for them to support as it undermines their core commercial property. OpenSim is currently about to move to www.opensim.com but more information currently you need to go to their original site at.
Of course mentioning Open Source brings in the latest IBM moves. They have been a long time supporter of Second Life holding events there, encouraging internal use etc, but the latest news is that in working with Linden Labs they have been able to make Avatars ‘teleport’ between Second Life, and of course, OpenSim world. This interoperability is pretty important to the whole concept of Web 2.0 and its focus on people and collaborative working practices so this is big news, even if it is only at an early stage of proof.
I have left the Google moves in virtual worlds till last as I just want to introduce Google Lively in this blog to show their participation, but I plan to have more to say on how I think this may be as significant step forward in usability of Virtual Environments as was the introduction of Google Earth and Google Maps. Those used to the fully fledged and full on environments of Virtual Worlds tend to be a best puzzled and at worst dismissive of Lively with its limitations to a single room, a sort of poor mans version of a Virtual World. You want to to take a FAQs route to learning more about it or watch a video on YouTube to get to know more.
Most of the other big names are in the space too, Cisco have a usefully informative site and created a virtual world for their resellers last year, as an example, so you can do some hunting around to see how wide spread not just the interest but the actual involvement and projects are. My personal surmise is that this is where Web 2.0 will really end up taking us over the next few years. How could you use Virtual Environments practically with existing business and technology requirements? That’s what I want to cover in my next blog!

About the author

61.thumbnail SAP are Twittering, IBM are teleporting Avatars, and Google are Lively Capgemini Global Chief Technology Officer, Andy is a member of the Capgemini Group management board and advises on all aspects of technology-driven market changes, together with being a member of the Policy Board for the British Computer Society. Andy is the author of many white papers, and the co-author three books that have charted the current changes in technology and its use by business starting in 2006 with ‘Mashup Corporations’ detailing how enterprises could make use of Web 2.0 to develop new go to market propositions. This was followed in May 2008 by Mesh Collaboration focussing on the impact of Web 2.0 on the enterprise front office and its working techniques, then in 2010 “Enterprise Cloud Computing: A Strategy Guide for Business and Technology leaders” co-authored with well-known academic Peter Fingar and one of the leading authorities on business process, John Pyke. The book describes the wider business implications of Cloud Computing with the promise of on-demand business innovation. It looks at how businesses trade differently on the web using mash-ups but also the challenges in managing more frequent change through social tools, and what happens when cloud comes into play in fully fledged operations. Andy was voted one of the top 25 most influential CTOs in the world in 2009 by InfoWorld and is grateful to readers of Computing Weekly who voted the Capgemini CTOblog the best Blog for Business Managers and CIOs each year for the last three years.




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6 Responses to SAP are Twittering, IBM are teleporting Avatars, and Google are Lively

  • @andy – long time no speak. Great to see you giving ESME props. We’re launching it at TechEd Las Vegas if you’re there. It will be on the DemoJam stage as well as Community Day. It’s also been selected for DemoJam Berlin so we’re pretty darned pleased.

  • Andy Mulholland andy mulholland says:

    Hi Dennis
    can we persuade you to tell us more about, or give us a link to, SAP Enterprise Social Messaging Environment?
    pretty sure that quite a few readers would love to know more.
    thanks for the posting and the launch information!!
    regards andy

  • @andy – we’re remaining coy on this until we get to TechEd but your peeps can read some background,vision etc here: http://blog.esme.us/

  • Andy Mulholland andy mulholland says:

    Thanks Dennis for the link, well worth people exploring to see what you are doing.

  • Dr Natalie says:

    Hi All- look for an upcoming report from me on SAP’s twitter application for customer service! Also finishing up a model on the ROI of customer service online communities- social media’s application to customer service– an area that is pretty broken in most corporations… at least from most customer’s point of view… may be the cure the social media world has been looking for to justify its business value! you can reach me at npetouhoff@forrester.com love to hear your experiences… the good, the bad and the ugly!

  • Andy Mulholland andy mulholland says:

    Hi Natalie
    The focus on which you are working interests me greatly and i have commented on more recent posts on exactly this point.
    IE Is wireless part of IT ? which is really about being connected in none usual ways and exploiting the advantages, or chose you Blackberry or PC.
    you may like to post queries on these more recent posts as well?
    certainly very very interested to see what your research shows!
    best andy

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