Searching, Browsing, Indexing, Tagging, or looking for the answer?

It’s getting really confusing out there with all the claims from all the different technology vendors that only they know how to tell me exactly what I need in order to find the right information at the right time. Funny thing is we can all recognise when we have got the right answer, even if we might struggle to define what we are looking for before hand. So how do you make use of all the goodies available?


Well to start with you can actually now find places to play the search engines off against each other! To see the five most popular Search Engines in one place, (Google, Lycos, AltaVista, HotBot, AskJeeves), a visit to Freeality is an interesting way to spend some time.
However I guess if success is measured by columns of coverage then the battle has already been won by Google. It would probably still be won by Google if the number of online searches made is counted, so why am I not totally sure that Google is only answer? Well, for a start it doesn’t measure successful searches; in fact the number of searches made would be lower if each search produced a ‘right first time’ result. I suspect that many people are like me, and have to keep repeating searches with changes in the key word combinations to try to get what I want. Then if you get what you want, a perfect hit, how do you find it again? All the search engines use methods that lack deterministic results and almost triumphantly announce ‘different every time’ as if it’s a virtue. Sometimes it is, for dynamically changing information it makes sure that you get the most up to date result, but many times it’s not, so why can we not tag the search to ensure that it can return to the selected sites?
I have now found you can do this, its early days but it works, try del.icio.us to get the idea, not only can you use the tags to save in a structure manner around topics, but you can allow others to save tags into your topics too, or maybe you can access their topics. It’s different, and an interesting approach, its effectively adding the intelligence of people to do the sorting out of the mass returns of a keyword based search. This may be why I am increasingly drawn to using Wikipedia, it is effectively a cleaned up, and structured assembly of information with indexing and a search engine.
It’s becoming clear that as I become more aware of how I want to use information, as opposed to perhaps content, (the original role of the web being to show content in a uniform manner), there two main strands to what I want; Searching/Locating – I basically know the answer in outline, but more information relating to this answer is required; Browsing/Discovery – the overall context, or relationship, is known, but the answer is not known so help is required to find the answer that feels right. What is interesting is that neither are particularly the role of a conventional web search engine, i.e.; keyword driven, perhaps that’s why Google is spending so much time and money with so many talented people to move Google to the next generation.
What are all those people doing?? They are looking for the answer!!

About the author

61.thumbnail Searching, Browsing, Indexing, Tagging, or looking for the answer? Capgemini Global Chief Technology Officer, Andy is a member of the Capgemini Group management board and advises on all aspects of technology-driven market changes, together with being a member of the Policy Board for the British Computer Society. Andy is the author of many white papers, and the co-author three books that have charted the current changes in technology and its use by business starting in 2006 with ‘Mashup Corporations’ detailing how enterprises could make use of Web 2.0 to develop new go to market propositions. This was followed in May 2008 by Mesh Collaboration focussing on the impact of Web 2.0 on the enterprise front office and its working techniques, then in 2010 “Enterprise Cloud Computing: A Strategy Guide for Business and Technology leaders” co-authored with well-known academic Peter Fingar and one of the leading authorities on business process, John Pyke. The book describes the wider business implications of Cloud Computing with the promise of on-demand business innovation. It looks at how businesses trade differently on the web using mash-ups but also the challenges in managing more frequent change through social tools, and what happens when cloud comes into play in fully fledged operations. Andy was voted one of the top 25 most influential CTOs in the world in 2009 by InfoWorld and is grateful to readers of Computing Weekly who voted the Capgemini CTOblog the best Blog for Business Managers and CIOs each year for the last three years.




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8 Responses to Searching, Browsing, Indexing, Tagging, or looking for the answer?

  • Hi Andy.
    Thanks for sharing your thoughts. I think that you miss an important point here. Searching/browsing/tagging/etc. is where technology meets usability. What really drive users/customers/authors to prefer one solution to another, is NOT technology. It’s ease of use — or at least it should be in an ideal world.
    For more on the usability side of the issue, see my blog post Tags or folders (http://justaddwater.dk/2006/04/06/tags-or-folders/).

  • Hi,
    Interesting blog.
    How about making this blog (rss feed) work with bloglines.com?
    Regards
    Henrik

  • Hi Henrik, thanks for your comment. I was able to subscribe to this blog RSS feed with Bloglines. What problem did you have?

  • Hi there,
    the first time i did various searches for this blog on bloglines, it gave no response, but today i tried once more, and finally I was able to subscribe via Blogliens.

  • Hi Andy – it’s years since we last spoke – great to see you into this medium.
    I use del.icio.us but is it counter-intuitive or what? Needs lipstick – big time.

  • Andy Mulholland andy mulholland says:

    hi
    thanks for some good comments, i did write a much longer article some time ago on tags and folders and cited the link to del.icio.us as part of the new order of things. i am become increasingly fascinated by the way its the users who control views and use. take a look at the JENA as another example
    regards andy
    PS dennis – good to hear from you!

  • anil dixit says:

    dear sir
    i am anil dixit
    i want to job in ur company, for linux
    system administrator but how to apply for job, so plz give me mail ID or how forword my resume
    plz
    Regards
    anil dixit
    anil.dixit29@rediffmail.com

  • kavitha says:

    Am MCA student(2008 passout).I have a good academic back ground.I want to go for further studies ,Can i go for my further studies from your company because from my MCA onwards KANBAY is my dream company since it is offering higher education to their employees.Ofcourse now CAPGEMINI is also my favourite company.

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