- Rightshore® Approach
- Why Choose Capgemini?
- How Rightshore® Works
- Rightshore® in Action
The right people, in the right place, at the right time.
Featured Success Story
Capgemini in the UK and India, working for ING Direct, helps steer a complex integration program bringing many technology and business partners together
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Download as PDFFeatured Success Story
Capgemini implemented a Central Master Data Management organization to reduce Domino Foods' day-to-day level of low-value transactions.
Rightshore® delivers the best of both worlds by blending front and back office operations into one smooth global delivery model.
Collaboration and Strategy in the Front Office
Front office teams, located onshore, manage the projects. Sharing the same language, culture and turf as our customers, they have deep knowledge of their markets and industries.
Together with our customers, front office teams lead the Collaborative Business Experience® approach to Rightshore®. To clarify a business’s strengths, weaknesses, needs and priorities, they apply our four dimensions of collaboration:
- Targeting and creating value
- Mitigating and managing risk
- Optimizing client capabilities
- Aligning the organization
Efficiency and expertise in the back office
Back office teams, located nearshore and offshore, run the process‑driven parts of the projects. They bring together the benefits of cost‑efficient, skilled labor, economies of scale and maximum productivity with quality.
Our back offices serve the full spectrum of IT needs 24 hours a day, 7 days a week, 365 days a year. They are organized for optimum operation, to the highest level of internationally recognized standards (ISO 9001:2000, SEI‑CMMi Level 5, BS‑7799, SAS 70), ensuring the highest quality.
Delivering coordinated, uniform results
The front and back offices unify their activities using our distributed delivery framework (DDF). The DDF is a standardized set of procedures, best practices, tools and guidelines that ensures seamless communication between the customer and the front and back office teams around the globe.
DDF is put in place at project start-up to ensure process consistency and successful delivery. It helps organize an optimal distribution of work while minimizing delivery risk.
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