SAP Customer Relationship Management | SAP Solutions | Capgemini

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Tune in to Your Customers’ Needs

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Meeting the Customer’s Needs

Levering SAP Customer Relationship Management to know what your customer wants

Featured Success Story

Capgemini helps Office National de l’Electricité modernize its customer relationship management.

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After-Market Service Management

Managing Services and Spares for Greater Customer Loyalty & Profits

Featured Success Story

Capgemini helps bus manufacturer provide high-quality customer service in China

SAP offers an innovative Customer Relationship Management (CRM) software solution that, with effective implementation, can contribute directly to your company’s profitability. SAP CRM brings together information to give your sales and marketing personnel a complete picture of customer activities. With new technologies, your sales force can access and update comprehensive customer data in real-time, while on the road or in the field.

A Smooth Implementation

Capgemini, a key Strategic Global Alliance Partner, acquired SAP CRM capacity in early 1999 and continues to expand capabilities in all aspects of Customer Relationship Management. Working collaboratively with clients, we define, develop and deliver the groundwork for a successful SAP CRM project. Our methodology and implementation experience ensure that companies avoid the pitfalls of faulty implementation and poor user adoption to reap the full benefits of a CRM solution.

Read more about Capgemini’s Customer Relationship Management (CRM) solutions.