Expertise › Business Process Outsourcing (BPO)

Global Enterprise Model

We believe that collaboration is the key to any successful BPO partnership and will work with you to design and implement the best operating model for your business.


A Proven Methodology for Driving Business Transformation


Capgemini’s Global Enterprise Model (GEM) is a flexible, platform-based methodology for business transformation and benchmarking that delivers the right operating model for your organization.

The GEM methodology is comprised of seven levers:
  1. Grade Mix (right team structure to perform and supervise activities) 
  2. Location Mix (right configuration of the Global Delivery Network to deliver the services) 
  3. Competency Model (right mix of skills and capabilities to deliver ) 
  4. Global Process Model (best-in-class processes to enable transition and to deliver consistent high performance) 
  5. Technology (complete tool kit of pre-templated applications to drive improved efficiency and effectiveness) 
  6. Pricing (comprehensive set up options to align performance with the desired business outcomes) 
  7. Governance (transparent three tier structure to align strategy, reporting and operations that drives performance and outcomes)

These levers are configured to provide a complete platform that creates the right outcomes at the right pace based on your individual business needs.  

Part of the governance includes our Command Center that aggregates efficiency and effectiveness metrics to report back to you. This gives you valuable insight into your day-to-day process across each lever, enabling you to make critical decisions quicker and improve your operations.

Our unmatched Global Process Model will enable you to:

  • Expedite the design of your target operating model for Finance & Accounting, Procurement, Supply Chain, Customer Operations, and HR processes
  • Avoid costly and lengthy consultancy engagements with a proven transformation methodology that takes half the time of traditional approaches
  • Realize cost savings and return on investment within the first 12 months
  • Minimize risk with a strong benchmarking model to analyze business operations 

 

Experience that Counts

 
Capgemini is a global leader in business process outsourcing and our GEM is built on 17 years experience. You also benefit from our proven best practices and best-in-class process, which are based on over 100 BPO and Shared Services Implementations.
 
We believe that collaboration is the key to any successful partnership and will work with you to design and implement the best operating model for your business, incorporating the right mix of people, processes and technology platforms to deliver outcomes that align with your business agenda. Together, we can elevate the value of your enterprise and drive future growth. 
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