Knowledge Management
Leverage Your Intellectual and Business Assets
Capgemini’s Knowledge Management solutions enable you to optimize customer intimacy, human resources and supplier relationships. The benefits of knowledge management services are many and advantages for your stakeholders include:
Employees:
- Greater productivity and efficiency through knowledge re-use
- Enhanced company culture through increased cross-company collaboration
- Accelerated learning, training and internal recruitment
- Increased ability for organizational change management
- Improved customer service and support
- More customers in existing markets and new markets
- Customer participation in product development
- Customer interactions
- Greater integration
- A network of experts
- Lower purchasing costs
- Improved partner/supplier processes
Essential Reading
Giving you the Tools to Transform Knowledge Management
Our approach to knowledge management integrates innovative processes, tools and solutions. To ensure cost-effectiveness and rapid adoption, our customized processes can include:
- Integrated architecture framework, to approach and govern all Enterprise Information Management initiatives
- Knowledge management roadmap and scorecards, to assess your business and technology needs
- Rapid design and visualization toolkit, to rapidly validate requirements and compress design time cycles
Sustaining a Competitive Advantage in Knowledge Management
Capgemini has extensive experience using knowledge management to give our clients in a variety of industries a sustained competitive advantage. Our deep industry knowledge and strong partnerships with leading technology vendors provide added value to our clients.
Recently, we helped a public administration client develop and implement a knowledge management system for its intranet and extranet networks. As a result, the organization's knowledge sharing and collaboration increased considerably.
... 
