By As I write this, the calendar marks day 14 of the US government shutdown. There is enough finger-pointing going around, so let’s focus instead on the impact to users of federal websites. With some vacation time coming up in December, I was...
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SAP – The next software powerhouse for Digital Transformation?
By Gary James
Amongst some of my industry colleagues, SAP’s recent acquisition of hybris caused a tsunami of emotions, everything from “Oh my God! SAP just killed hybris” through to “Oh my God! SAP is now has a Digital offering, surely...
Read moreGlanceability & The Glanceable User Experience
Tight flight connections are tough – and I’m not talking about actually getting from one flight to another. The difficult part is finding out which concourse and gate you need to get to, as well as the most efficient way to get there....
Read moreIs the digital door open for the long-term unemployed?
By Ian Pretty
From Mexico to Slovakia, and from the UK to Australia, governments across the world are looking for ways to tackle the issue of unemployment and employability. However, legacy processes and technology can prove a barrier to getting people back to...
Read moreTurn your customers into fans!
By Arjan Kramer
3CommentsMaking the art of the possible reality... I’m proud to announce Capgemini and Oracle have recently launched a global Customer Experience service offering, called OCommerce. This service offering is part of Capgemini’s All-Channel...
Read moreRecommending a SMART approach to cyber security
The cyber security threat to both national safety and economic prosperity is very real. Following the publication of a set of national cyber security strategies (NCSSs), a new paper assesses the different approaches to addressing this threat.Nineteen...
Read moreNew crimes: new policing tactics
Crime is changing. New patterns of criminality and crime types are emerging as a result of society’s digital transformation. Identity theft is a common problem, while organised crime regularly exploit digital payments processes. There is also an...
Read moreGestural User Interface and Experience Design Considerations
The International Consumer Electronics Show (CES) 2013 wrapped up last week, and apart from 4K TVs (3D was so last year), there were many gesture-based products and services being showcased - including Leap Motion, a gesture add-on for iOS...
Read moreFive User Experience Takeaways from Online Holiday Shopping
Yesterday was Free Shipping Day in the US – the last one-day, online-shopping event marketed by thousands of merchants offering free shipping with delivery by Christmas Eve. As the informal end of the online shopping push by retailers to drum up...
Read moreFive User Experience Takeaways from Superstorm Sandy
Superstorm Sandy caused a lot of devastation last month, including leaving millions in the New York area without electricity. While our family was blessed with not having to deal with flooding, a blackout meant no Wi-Fi and only a few hours of...
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