The issue of unemployment and employability is high on the political agenda. Businesses and citizens alike are facing increasing levels of unemployment as the challenging economic climate continues to hit hard. For the unemployed, being out of work...
Read moreAll posts for category User Experience
Why are eGovernment services failing to attract so many citizens? What can be done to reach the ‘non-believers’?
With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
Read moreWhy has satisfaction with eGovernment and commercial services dropped and how can governments quash this trend?
How close is Europe to bringing eGovernment fully to fruition? It is clear that there is a determination to change, but still a number of obstacles standing in the way of full European digital inclusion. The EU’s Digital Agenda is here to...
Read moreHas government truly achieved digital transformation yet? eGovernment still has a long way to go.
Citizens prefer banks to government. It’s hard to believe this in light of the damaged reputation of today’s financial services sector. Nonetheless, when it comes to e-services (online banking/eGovernment), banks are out-achieving...
Read moreThink big; think data analytics
When it comes to transforming the business of tax agencies, big data has a crucial role to play. After all, as a transaction business today’s tax agency is dealing with vast amounts of data on a daily basis. But how do you turn that data into...
Read moreUsing data to tell a genuine mistake from outright evasion
While the constant talk about budget cuts might have the feel of a scratched record, we can’t escape the reality of today’s straitened economic circumstances. But there is something that tax and welfare agencies can do to lessen the...
Read moreTurn your customers into fans!
Making the art of the possible reality... I’m proud to announce Capgemini and Oracle have recently launched a global Customer Experience service offering, called OCommerce. This service offering is part of Capgemini’s All-Channel...
Read moreFighting back despite shrinking budgets
The figures are stark. The total number of police officers, community support officers and other staff employed by polices forces in England and Wales fell by 5.6% between 2011 and 2012. This number is set to drop again in 2013. The police, like all...
Read moreMaking the right connections
In our digital world crime is global. Criminals are connecting with each other at the touch of a smartphone keypad from virtually any location. They’re moving quickly and should be stopped. Where the criminal activity is local, speed too is of the...
Read moreGestural User Interface and Experience Design Considerations
The International Consumer Electronics Show (CES) 2013 wrapped up last week, and apart from 4K TVs (3D was so last year), there were many gesture-based products and services being showcased - including Leap Motion, a gesture add-on for iOS...
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