By As I write this, the calendar marks day 14 of the US government shutdown. There is enough finger-pointing going around, so let’s focus instead on the impact to users of federal websites. With some vacation time coming up in December, I was...
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Capping IT Off
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All posts for category User Experience
Capgemini and Oracle – a template for welfare modernization
Government spending is under pressure yet the same economic turbulence that has caused governments to tighten their purse strings has also brought acute social hardship for many people. The net result is that an individual welfare agency in Europe...
Read moreCapgemini and Oracle working together to deliver Digital by Default
We’re bringing an exciting new public sector solution to Oracle Open World this week. Called EnablesWel it is especially relevant as more and more government agencies seek out smart solutions for dealing with their administrative or...
Read moreCustomer Experience is about the customer, you know...
By Arjan Kramer
After the Sunday afternoon OOW keynote it might not feel as such, but you should not forget that Customer Experience is about the customer. I'll tell you what I mean… In the IT industry people tend to loose themselves in...
Read moreThe three strands of welfare administration transformation
Big changes are under way across Europe as governments task their welfare and employment agencies to think differently about how benefits are provided. Transformational reform is the only way that the welfare state can survive in the face of rising...
Read moreWhat do the welfare agencies of today need to enable faster and more efficient systems?
By Ian Pretty
Today’s customers expect a consistent user experience at every single point of interaction with their service provider – whether they’re consuming government services or retail products. But as the channels of interaction...
Read moreEnabling More Efficient Welfare Administration
By Ian Pretty
The customer is everything. It’s a concept that has moved beyond the commercial sector to play a vital role in the on-going transformation of public sector service provision. It’s true that the need for all government agencies to do...
Read moreGlanceability & The Glanceable User Experience
Tight flight connections are tough – and I’m not talking about actually getting from one flight to another. The difficult part is finding out which concourse and gate you need to get to, as well as the most efficient way to get there....
Read moreAre You Ready for the Future Value Chain?
By kjacobs
2CommentsNew digital technologies and resource scarcity have the potential to transform the consumer goods and retail industry over the next decade. But are companies ready? A new report published by The Consumer Goods Forum (CGF) and Capgemini calls for the...
Read moreIs the digital door open for the long-term unemployed?
By Ian Pretty
From Mexico to Slovakia, and from the UK to Australia, governments across the world are looking for ways to tackle the issue of unemployment and employability. However, legacy processes and technology can prove a barrier to getting people back to...
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