For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
By psachdev
Now that the companies are beginning to realize the importance of digital channels the next hurdle is to maintain it. Marketing is not an easy activity anymore, with so many channels it’s challenging to have the right and impactful content,...
Read more5 ways manufacturers can deploy social technologies across the value chain for strategic business advantage.From shrinking product life cycles and complex global supply chains to the ever-increasing demands of connected and empowered...
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By Steve Jones
Back in 2007 I wrote a series of papers on how Shadow IT, that was IT that was within the business, was one of the biggest trends facing IT. 'Out of Darkness Cometh Light' was about how Mashup developed applications on a managed infrastructure...
Read moreThe social revolution is transforming business. The growing usage of social media and Web 2.0 tools are radically altering the way enterprises connect and engage with customers. It is also changing how they collaborate internally, and with...
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By gababu
Social Media- Informed DecisioningElections are a nation’s way of reviewing the progress and well being of its citizens, its position and strength in the global fraternity. The entire election exercise spans across a couple of years ,starting from...
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By Jude Umeh
Yesterday’s excellent social media jam event featured Google’s Ed Parsons talking about the immediate and future vision for Google Maps, at the Capgemini office in Central London. Read on for some notes, comments and observations from the...
Read moreIn Dutch we have a saying that goes like this: "small children (and drunk people) always tell the truth" So why is that relevant when talking about Customer Experience would you say? Well let me explain...Last week I was in the car with my eldest...
Read moreFrom New York to Shanghai, from industry think-tanks through to IT vendors, rumour has it, that the future of IT and, the role of our esteemed CIO is under threat and, all, from the perceived comfort a colleagues favorite smartphone near...
Read more[This post is part of a series on Social as a Strategy. Click here to access the theme blog page]Social media has the power to strategic ally transform businesses. It provides new ways to engage customers, employees and everyone else that...
Read moreThe social enterprise needs social customer relationship management (CRM) as a holistic approach. Today’s social enterprise needs a “360 degree” view of the customer, so it is critical to reach consumers through new channels. Best-in-class...
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