We have a very schizophrenic relation with our email. We like the ease of use of it so we can contact everybody, on the other hand we hate the ease of use, since everybody can send email. Email is a great tool in conjunction with social platforms,...
Read moreAll posts for category Social
Turn your customers into fans!
Making the art of the possible reality... I’m proud to announce Capgemini and Oracle have recently launched a global Customer Experience service offering, called OCommerce. This service offering is part of Capgemini’s All-Channel...
Read moreRecommending a SMART approach to cyber security
The cyber security threat to both national safety and economic prosperity is very real. Following the publication of a set of national cyber security strategies (NCSSs), a new paper assesses the different approaches to addressing this threat.Nineteen...
Read moreFighting back despite shrinking budgets
The figures are stark. The total number of police officers, community support officers and other staff employed by polices forces in England and Wales fell by 5.6% between 2011 and 2012. This number is set to drop again in 2013. The police, like all...
Read moreMaking the right connections
In our digital world crime is global. Criminals are connecting with each other at the touch of a smartphone keypad from virtually any location. They’re moving quickly and should be stopped. Where the criminal activity is local, speed too is of the...
Read moreNew crimes: new policing tactics
Crime is changing. New patterns of criminality and crime types are emerging as a result of society’s digital transformation. Identity theft is a common problem, while organised crime regularly exploit digital payments processes. There is also an...
Read moreCustomer – Social Media - Enterprise –- Bridging the Expectation Gap is the key to Success
While Social media as a platform has great value and potential for both customer and businesses, there appears to be big disconnect between the actual reality of what the customer want and the businesses perception of what their customer want from...
Read moreYes you need a community manager, though what about a data scientist for your community?
It might be the showcase of a filter bubble, though I would say that we all agree that if you want to do anything with communities, social platforms are anything related to that, that you need a community manager. You need a community manager to...
Read moreIs Digital Transformation 1.0 just e-Business 2.0?
Digital Transformation is seen by many as the new frontier for IT, never seen before and therefore with new challenges that have never been addressed before. Digital “companies” appear that extol the virtues of how the world has now changed....
Read moreBecome a customer friendly organization in 2013 - If we survive.
As we all move toward the end of 2012, there has been a lot of talks about the Mayan prophecy that the world is going to end - A period which also signifies the end of the current era and the mankind in the Mayan calendar. Before you are scared that...
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