There are a lot of informal end-to-end processes in organizations. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or...
Read moreAll posts for category Governance
UN Report : A Case Management Perspective
While many of us readily follow world affairs from a political point of view, there is a fascinating case management undercurrent if we look closely at the current situation in Syria. It illustrates exactly how critical a role technology plays, and...
Read moreSAP – The next software powerhouse for Digital Transformation?
Amongst some of my industry colleagues, SAP’s recent acquisition of hybris caused a tsunami of emotions, everything from “Oh my God! SAP just killed hybris” through to “Oh my God! SAP is now has a Digital offering, surely...
Read moreImpact of the cloud on Service Asset / Configuration Management
Reading the recent Gartner report "Improve ITAM Controls Now or Face Unbudgeted Costs" I realized they were only seeing part of the picture. The report clearly articulates the need for effective asset and software license...
Read moreG8 Summit turns spotlight on tax fraud and evasion
How much are tax evasion and fraud costing us? With the G8 Summit taking place in the UK for the first time since 2005 today and tomorrw, it’s a question that’s high on the world leaders’ agenda. In fact ensuring better tax...
Read moreWhen all you have is a hammer, everything looks like a nail
During the 1990s I had a recurrent conversation with clients that went something like this: "We need your help selecting a new Service Desk tool. Originally we had tool X but that did not do what was claimed and so we replaced...
Read moreWhy are eGovernment services failing to attract so many citizens? What can be done to reach the ‘non-believers’?
With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
Read moreBeware the mistakes of the past with cloud based ERP – Gain the benefit without the pain.
Having worked in the SAP market for the last 20 or so years, my career has grown up with the ERP market. With SAP ERP being the leading ERP solution in the market I’ve experienced the ups and downs of how the ERP phenomenon as a whole has...
Read moreWhy has satisfaction with eGovernment and commercial services dropped and how can governments quash this trend?
How close is Europe to bringing eGovernment fully to fruition? It is clear that there is a determination to change, but still a number of obstacles standing in the way of full European digital inclusion. The EU’s Digital Agenda is here to...
Read moreIt’s the Data, Stupid
Thinking about the imminent publication of our white paper “Service Integration. A blueprint for regaining control of a complex IT vendor landscape” I keep returning to my originally proposed and sadly rejected title; to paraphrase...
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