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By Ian Pretty
The issue of unemployment and employability is high on the political agenda. Businesses and citizens alike are facing increasing levels of unemployment as the challenging economic climate continues to hit hard. For the unemployed, being out of work...
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By dtinholt
With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
Read moreHaving worked in the SAP market for the last 20 or so years, my career has grown up with the ERP market. With SAP ERP being the leading ERP solution in the market I’ve experienced the ups and downs of how the ERP phenomenon as a whole has...
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By dtinholt
How close is Europe to bringing eGovernment fully to fruition? It is clear that there is a determination to change, but still a number of obstacles standing in the way of full European digital inclusion. The EU’s Digital Agenda is here to...
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By Jude Umeh
Some organisations have great tradition, and some others are wonderful at change e.g. changing products and services (or even their business models, culture and identity), but perhaps the most impressive are those organisations that eventually go on...
Read moreCitizens prefer banks to government. It’s hard to believe this in light of the damaged reputation of today’s financial services sector. Nonetheless, when it comes to e-services (online banking/eGovernment), banks are out-achieving...
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By Gary James
Yesterday I attended a session with Netbase the Social Media monitoring solution that partners with SAP as part of their CRM 360 initiative. This is a very powerful piece of software that provides the ability to analyse the wealth of social media...
Read moreWhile the constant talk about budget cuts might have the feel of a scratched record, we can’t escape the reality of today’s straitened economic circumstances. But there is something that tax and welfare agencies can do to lessen the...
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By Gary James
The terms “Inside-Out” and “Outside-In” are used in an IT context to explain the dynamic for acquisition and delivery of software solutions within a business. The drive of “Inside-Out” is seen as being IT focussed,...
Read moreMaking the art of the possible reality... I’m proud to announce Capgemini and Oracle have recently launched a global Customer Experience service offering, called OCommerce. This service offering is part of Capgemini’s All-Channel...
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