Now that the companies are beginning to realize the importance of digital channels the next hurdle is to maintain it. Marketing is not an easy activity anymore, with so many channels it’s challenging to have the right and impactful content,...
Read moreAll posts for category Business Information Management
2013 Trends in Data
We are drowning in a sea of data. Data is coming from everything and from everywhere. Whether it is transactions from an ERP system or Point of Sale data from you local supermarket. Sensor data from high voltage electricity grids or from your car....
Read moreCase-as-a-Service: plug in and play
Case Management is hotter than ever. Organizations more and more seem to get a hold of the importance of Case Management and are seeing that Case Management really is essential to support their business processes. This makes sense, because the ...
Read moreWhat is a Standard? What is a Policy?
Sometimes people get confused by terms and recently I've come across a bit of confusion as to the difference between a standard and a policy and critically which comes first. So this is an attempt to give a clear and simple definition of the two...
Read moreAgile business intelligence
Het besparen van kosten is een veelgenoemde aanleiding voor Business Intelligence (BI) projecten. Zo wilde een bekende overheidsinstantie weten hoe effectief de bestrijding van uitkeringsfraude was. Het onderzoeken van mogelijke fraude kost de...
Read moreCase as a Service : Correspondence Management
As I have said previously there are a number of different types of Case Management solutions, from the complex and long running investigation by a Police Force to managing Safety Incidents in an Energy Plant. One of the simplest Use Cases is...
Read moreOne version of the truth – a phrase that is past its sell-by date?
The phrase “One version of the truth” has been used across all sectors as a succinct way of saying that data should be consistent without any ambiguity about which value to use by eliminating all the alternatives that might arise through...
Read moreThe 4th 'V' of Big Data and why it matters
We have recently discussed the importance of the 3 V's of Big data, Velocity, Volume and Variety but, what about 'the 4th V' which is information VALUE? A case of more haste less speed? How can we possibly embark on a Big Data project in the...
Read moreGoodbye CIO, Hello Consumerization of IT. You must be joking right?
From New York to Shanghai, from industry think-tanks through to IT vendors, rumour has it, that the future of IT and, the role of our esteemed CIO is under threat and, all, from the perceived comfort a colleagues favorite smartphone near...
Read moreThe Case for Case as a Service
I recently blogged about the emergence of Case as a Service as a new model for our customers to use to procure Case Management style solutions. Since then we have spent a lot of our time speaking to our customers about this model and about why...
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