Capping IT Off

All posts for category BPO

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Campaign Management Series Part Two : Test and Launch what works best; Elimination vs Retention technique

By psachdev

September 7, 2012
Categories : BPO Social User Experience Web

I made it sound like some scientific procedure, obviously it’s not but the benefits are multifold : Is my planning and strategy in the right direction ? Which campaign format will get me maximum visibility and conversion ? Which channel...
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Using Business Analytics to Get More Out of My Collection Agency

By Frank Matijevich

August 28, 2012
Categories : BPO Business Information Management

Balancing multiple collection agencies can be a struggle even for the most organized Credit Executive. When you’re dealing with placing high volumes of accounts, the problem grows exponentially. For example, if your business is utilities, the...
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Outsourcer's Listen to your Customer

By Robin Dutcher

August 16, 2012
Categories : BPO

Understanding your customerThe practical aspects of the voice of the customer are not new, good business people have been listening to their customers for hundreds of years. This has driven innovation, and propelled companies such as Apple from the...
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One : Do you have a Punch Line for your campaign ?

By psachdev

August 10, 2012
Categories : BPO Social User Experience Web

Let's face it, if you dont have a punch line for your campaign which explains its objective and targets then you have a bit of work to do before you launch it. It's important to make a strong statement but it's even more important not to confuse the...
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Campaign Management - Plan well, Manage less and Realise more

By psachdev

August 9, 2012
Categories : BPO Social User Experience Web

Most companies would feel that executing a campaign is the most complex part of the lifecycle, well it surely is, but is it something you as a retailer be spending much time on? Execution is complex but planning is extremely crucial !! A solid...
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Hidden ROI: Why Labor Arbitrage in Accounts Receivable isn’t the Only Savings to Consider

By Frank Matijevich

1Comment

July 30, 2012
Categories : BPO

As an O2C Solutions Architect, my responsibility is to support our Business Development team with designing effective methods of managing AR, Invoicing, Cash Application and Dispute resolution. During the review process and solution development, I am...
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Christmas MDM - How Santa does it

By Steve Jones

4Comments

December 12, 2011
Categories : BPO Business Information Management

Here at Capgemini we take Christmas seriously, very seriously, that is because unknown to the world's children, a major part of Santa's Christmas operation is run by us as a BPO (Business Process Outsourcing) in sector specific solution CPO -...
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Top 5 facts on cloud computing (and why it matters)

By Denis Lafont-Trevisan

4Comments

October 7, 2008
Categories : Agile Architecture BPO Business Information Management Custom Software Development Data Governance Open Source Security Web

Last weeks were cloudy. Microsoft announced a Windows Cloud OS. Amazon announced that Windows will be supported in their Elastic Cloud. The blogosphere was full of comments on the brilliant talk of Larry Ellison at Oracle Expo where he stated that...
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