Digital technologies, from smart phones and e-readers, to apps and downloads continue to change the way people interact with and consume media and entertainment. While the channels are expanding and evolving, the value of the content is more...
Read moreAll posts for category BPO
Measuring Collaborative success in Outsourcing…
In the last few years outsourcing firms have increasingly been called upon to do more than provide services that amount to “your mess for less.” ITO and BPO customers are asking their service providers to help--and in many cases--take the lead...
Read moreHow Employee Turnover impacts AR Performance
In an article published by SHRM, the Society for Human Resource Management, they state the “total costs of replacement, including training and loss of productivity, can range from 90% to 200% of an employee’s annual salary”. That’s an...
Read moreThe Tangled Web of Federal Government Receivables –Presidential election now concluded, the complexity of collecting from the Federal Government will remain.
Selling goods or services to the Federal government, without question, brings with it some of the most difficult receivables processes in the O2C Space. The complex network of regulations and technology requirements can create long delays and...
Read moreThe Role of Big Data in CPG to Capture Revenue Leakage
Most every global company that sells into the retail channel knows the challenges of deductions management and the consistent burden of averting revenue leakage. Despite ongoing dissatisfaction and viable alternatives, many Consumer Packaged...
Read moreCredit Risk Analysis & the Courtship of New Customer Relationships
I liken Credit Risk analysis to the dating process. Ask anyone if they would marry someone without dating them first and 99% of people would probably say no. Dating allows you to get to know someone, understand their behaviors, likes and dislikes...
Read moreContent Marketing : Sure about doing it, Unsure about How !!
Agree the traditional media isn’t dead but are we utilizing content marketing to its maximum potential ? Gone are the days of static websites, companies are actively investing time and resources to publish and monitor compelling content which can...
Read moreThe Answer is...Productivity!
There’s something to be said about working on the floor in a manufacturing plant. Each day there is a quota of stamped widgets that needs to be achieved in order for the plant to make its goals and success is measured by each employee’s daily...
Read moreWorking Capital Optimization - What’s It All About?
Working Capital? Working Capital Optimization? What do those words really mean for our clients and why is there a necessity for working capital optimization?If we think about the majority of global corporations and the need to function...
Read moreWhy don’t they know?
Over the last 15 years I have had the very interesting job of providing leaders with information regarding the performance of their processes and organizations. I am always amazed by the findings and even more astonished by the reactions of leaders...
Read more



By
By
By
By 














