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By Rob Sherman
Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and engineering, strategic outsourcing of functions and niche skills that require...
Read moreSir Francis Bacon, an 18th-century founder of the modern scientific method, famously argued that “Knowledge is power.” With all due respect to this great scientist, in the 21st century, “knowledge is profit” for those...
Read moreDashboards first entered widespread use in the 1990s, and can be categorized as strategic, analytical, operational, and informational. Not to be confused with scorecards, or big data analytics, a single dashboard can contain data that...
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By Rob Sherman
Healthcare Reform which was enacted March 30, 2010, ushered in several new revenue raising provisions to partially offset the cost of broadening healthcare coverage in the United States. One of these provisions is the medical device excise tax law...
Read moreTransformation, collaboration, continuous improvement, Lean Six Sigma, Kaizen, and Lean Management Systems are not just words, but skill sets that are coveted in Outsourcing. At Capgemini all of these tools are used to execute improvements that are...
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By Rob Sherman
To date, the majority of order-to-cash (OTC) outsourcing deals have been focused on outsourcing from a tactical perspective, such as invoicing, accounts receivables, and collections. We believe this trend is not only beginning to shift, it...
Read moreThis week I thought we would discuss the relationship between Lean Six Sigma (LSS), Continuous Improvement (CI), and Innovation. For this edition of Expert Connects, I am presenting a few snippets of how LSS, and CI sustain and drive...
Read moreClear and concise communication to customers is one of the more challenging aspects of the O2C cycle. Typically, the customer that makes the most noise (has the most past due) or orders the most product gets the lion share of the attention. ...
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By Rob Sherman
In the board game Monopoly, the utilities cards rank 10 out of 10 on the payoff list. The utilities industry is moving up toward Park Place in the game. In the real world, the industry is increasing innovation, effecting global markets,...
Read moreOver the last few weeks, I have a number of conversations with colleagues who are leading transformation efforts in various geographies, with different clients. I hear the questions, or actually statements: “they don’t want to change;...
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