For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
By Tanmay Dey
Recently Gartner highlighted a new trend combining BPM and internet of things (IoT). It advocated that the BPM groups within enterprises should play a role in managing the IoT. This is representative of organizations wanting more out of their BPM...
Read moreThe reasons why industry standards are created are clear enough. It brings a degree of consistency of usage, lowers production & service costs and improves user experience. However, what has been very successful in several industries has been...
Read moreGiven the state of the global economy and sovereign debt crisis, governments and global enterprises are looking at protecting current investments made in people, technology and processes. Top Line growth and cost reduction however still remain as...
Read moreTraditional CRM has had a simplistic view of customer relationships, bound within the functional silos of sales, marketing and service. This view considered the enterprise comprised of silos that interacted with the customer only through specific and...
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By Tanmay Dey
The Arab spring started with a single ordinary Tunisian fruit seller protesting against government atrocities. Yet it turned into the most potent revolution since the Russian revolution. In the best seller “freakonomics” the authors vociferously...
Read moreOne defining shift that marks our society today is the rate of change and its democratization. Information flows in real time through ordinary people using simple channels like social media or mobile. The Jasmine Revolution in the Middle East showed...
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