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All posts for author Stephens Guy

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The value of enterprise social networks #esn

By Stephens Guy

August 10, 2012
Categories : Social

We are living in a time when an organisation has never had the possibility to be so aware of itself. BestBuy’s Mood QR code experiment - How are you feeling today? - from a couple of years ago gives us a glimpse of the organisation literally...
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Social customer care: When Twitter and Facebook become traditional

By Stephens Guy

September 21, 2011
Categories : Social

I was having an interesting chat the other morning with Hans Grefte, Product Director at iCasework, a company that provides case management solutions to mainly public sector companies. Hans was kindly showing me how they had extended their case...
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Social customer care: The uncertain possibilities of 'different'

By Stephens Guy

2Comments

August 19, 2011
Categories : Social

I'm reading Clay Shirky's excellent book - Cognitive Surplus - at the moment. Shirky writes about the shift in our culture from a consumptive one (watching TV) to one where 'tech has finally caught up with human potential. New tools don't just let us...
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