By Dashboards first entered widespread use in the 1990s, and can be categorized as strategic, analytical, operational, and informational. Not to be confused with scorecards, or big data analytics, a single dashboard can contain data that...
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Capping IT Off
For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
All posts for author Robin Dutcher
Welcome to the iPortal
Transformation, collaboration, continuous improvement, Lean Six Sigma, Kaizen, and Lean Management Systems are not just words, but skill sets that are coveted in Outsourcing. At Capgemini all of these tools are used to execute improvements that are...
Read moreInnovation, it’s a Marathon
This week I thought we would discuss the relationship between Lean Six Sigma (LSS), Continuous Improvement (CI), and Innovation. For this edition of Expert Connects, I am presenting a few snippets of how LSS, and CI sustain and drive...
Read moreLeading Change... Keeping the organization focused
Over the last few weeks, I have a number of conversations with colleagues who are leading transformation efforts in various geographies, with different clients. I hear the questions, or actually statements: “they don’t want to change;...
Read moreDon't Manage the Outputs
1CommentHow many people do you know drive a car or ride a bicycle while looking in their rearview mirror? I hope not many! Those who do would be horrible accident prone; they surely would learn quickly that they need to focus on were their going, instead of...
Read moreCollaboration, the next level of BPO has arrived!
As Business Process Outsourcing matures, and it moves from pure cost reduction business decision to a collaboration of buyers and purveyors of services, the question facing customer and service providers alike is if they are ready for the paradigm...
Read moreCollaboration, the next level of BPO has arrived!
As Business process outsourcing matures, and it moves from a pure cost reduction business decision to a collaboration of buyers and purveyors of services, the question arises; is everyone ready for the paradigm shift? BPO collaboration has been...
Read moreMeasuring Collaborative success in Outsourcing…
In the last few years outsourcing firms have increasingly been called upon to do more than provide services that amount to “your mess for less.” ITO and BPO customers are asking their service providers to help--and in many cases--take the lead...
Read moreWhy don’t they know?
Over the last 15 years I have had the very interesting job of providing leaders with information regarding the performance of their processes and organizations. I am always amazed by the findings and even more astonished by the reactions of leaders...
Read moreOutsourcer's Listen to your Customer
Understanding your customerThe practical aspects of the voice of the customer are not new, good business people have been listening to their customers for hundreds of years. This has driven innovation, and propelled companies such as Apple from the...
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