Capping IT Off

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UN Report : A Case Management Perspective

By lsmith

September 19, 2013
Categories : Governance Business Information Management

While many of us readily follow world affairs from a political point of view, there is a fascinating case management undercurrent if we look closely at the current situation in Syria. It illustrates exactly how critical a role technology plays, and...
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Digital Workplace

By lsmith

1Comment

June 19, 2013
Categories : Digital Strategies Business Information Management

I recently tweeted something which was a little flippant and slightly humorous: So an Intranet is now a Digital Workplace. Time to set my Digital Alarm Clock for the morning. Damn, that one's been done! Behind the flippancy...
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Using Content to improve Customer Service

By lsmith

June 12, 2013
Categories : Business Information Management

A couple of weeks ago I had the pleasure of introducing to the Capgemini Sales Team a new solution offering as part of our portfolio of Content Management solutions. I'll explain a little more about the solution, entitled Collaborative...
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Asset Information Management

By lsmith

April 26, 2013
Categories : Business Information Management

I recently presented at OpenText EIM Day in London. The topic was Powering Digital Transformation through Information and it received some interesting feedback. At the heart of the message was that Digital Transformation is not just about Consumer...
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Case as a Service : Correspondence Management

By lsmith

3Comments

October 25, 2012
Categories : BPM Business Information Management

As I have said previously there are a number of different types of Case Management solutions, from the complex and long running investigation by a Police Force to managing Safety Incidents in an Energy Plant. One of the simplest Use Cases is...
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The Case for Case as a Service

By lsmith

October 9, 2012
Categories : BPM Business Information Management

I recently blogged about the emergence of Case as a Service as a new model for our customers to use to procure Case Management style solutions. Since then we have spent a lot of our time speaking to our customers about this model and about why...
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Case as a Service

By lsmith

1Comment

April 27, 2012
Categories : Business Information Management

There is no doubt that the market is seeing great demand from customers to change the way they procure their IT, not least in the move to the ‘as a Service’ model. There are many different terms applied to the aaS model including...
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t-Police: a way to deliver efficiency savings and service delivery improvements

By lsmith

October 31, 2011
Categories : Business Information Management

Police Forces in the UK are facing an unprecedented challenge in meeting the planned cuts in spending announced in the 2010 Government Comprehensive Spending Review. Over the next 4 years Police Forces are expected to deliver 20% savings. At the same...
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