For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
By Ian Pretty
Today’s customers expect a consistent user experience at every single point of interaction with their service provider – whether they’re consuming government services or retail products. But as the channels of interaction...
Read more
By Ian Pretty
The customer is everything. It’s a concept that has moved beyond the commercial sector to play a vital role in the on-going transformation of public sector service provision. It’s true that the need for all government agencies to do...
Read more
By Ian Pretty
From Mexico to Slovakia, and from the UK to Australia, governments across the world are looking for ways to tackle the issue of unemployment and employability. However, legacy processes and technology can prove a barrier to getting people back to...
Read more
By Ian Pretty
How much are tax evasion and fraud costing us? With the G8 Summit taking place in the UK for the first time since 2005 today and tomorrw, it’s a question that’s high on the world leaders’ agenda. In fact ensuring better tax...
Read more
By Ian Pretty
The issue of unemployment and employability is high on the political agenda. Businesses and citizens alike are facing increasing levels of unemployment as the challenging economic climate continues to hit hard. For the unemployed, being out of work...
Read more
By Ian Pretty
Tax agencies are getting tough. They are using analytics to track down tax evaders and fraudsters and then publicly shaming them. For example, the UK’s tax and revenue agency, HM Revenue & Customs (HMRC), has, for the first time, exercised...
Read more
By Ian Pretty
Can you predict the future? Or more accurately, can you predict a likely tax fraud or evasion before it is committed? As governments across the world seek to boost and protect their revenue streams, predictive analytics is proving a huge business...
Read more
By Ian Pretty
When it comes to transforming the business of tax agencies, big data has a crucial role to play. After all, as a transaction business today’s tax agency is dealing with vast amounts of data on a daily basis. But how do you turn that data into...
Read more
By Ian Pretty
While the constant talk about budget cuts might have the feel of a scratched record, we can’t escape the reality of today’s straitened economic circumstances. But there is something that tax and welfare agencies can do to lessen the...
Read more
By Ian Pretty
Controlling costs and improving service efficiency are the main challenges faced by government departments across Europe and further afield. No more so than in the area of social welfare and employment, where governments support people who are often...
Read more
follow us :
