By Clear and concise communication to customers is one of the more challenging aspects of the O2C cycle. Typically, the customer that makes the most noise (has the most past due) or orders the most product gets the lion share of the attention. ...
Read more
Capping IT Off
For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
All posts for author Frank Matijevich
Upstream Issues, Downstream Consequences
2CommentsThe O2C process is mired with potential upstream issues, having consequences downstream, when the customer is ready to make payment. All customer problems are typically filtered through the accounts receivable department, including problems with...
Read moreAR Strategy Drives Performance & Results
Building an effective AR strategy helps to drive performance and results at the individual contributor level and is critical to maintaining strong metrics. Let’s face it, accounts receivable is unique to every company. Interactions with various...
Read moreICD-10: The Future of Medical Billing
The new implementation date for the conversion to ICD-10 is October 14, 2014. While that may be almost two years away, preparing now for the future changes is paramount to maintaining the biggest source of revenue; insurance billing. ICD-10...
Read moreAccounts Receivable Goal Setting
With the holidays almost over and the New Year right around the corner, Goal Setting is at the forefront of everyone’s mind. If you haven’t already documented 2013’s goals, it’s probably time to get started. With the economy still unsteady,...
Read moreHow Employee Turnover impacts AR Performance
In an article published by SHRM, the Society for Human Resource Management, they state the “total costs of replacement, including training and loss of productivity, can range from 90% to 200% of an employee’s annual salary”. That’s an...
Read moreCredit Risk Analysis & the Courtship of New Customer Relationships
I liken Credit Risk analysis to the dating process. Ask anyone if they would marry someone without dating them first and 99% of people would probably say no. Dating allows you to get to know someone, understand their behaviors, likes and dislikes...
Read moreThe Answer is...Productivity!
There’s something to be said about working on the floor in a manufacturing plant. Each day there is a quota of stamped widgets that needs to be achieved in order for the plant to make its goals and success is measured by each employee’s daily...
Read moreUsing Business Analytics to Get More Out of My Collection Agency
Balancing multiple collection agencies can be a struggle even for the most organized Credit Executive. When you’re dealing with placing high volumes of accounts, the problem grows exponentially. For example, if your business is utilities, the...
Read moreHidden ROI: Why Labor Arbitrage in Accounts Receivable isn’t the Only Savings to Consider
As an O2C Solutions Architect, my responsibility is to support our Business Development team with designing effective methods of managing AR, Invoicing, Cash Application and Dispute resolution. During the review process and solution development, I am...
Read more
