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Why are eGovernment services failing to attract so many citizens? What can be done to reach the ‘non-believers’?

By dtinholt

2Comments

June 5, 2013
Categories : Digital Strategies Governance User Experience

With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
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Why has satisfaction with eGovernment and commercial services dropped and how can governments quash this trend?

By dtinholt

May 30, 2013
Categories : Digital Strategies Governance User Experience

How close is Europe to bringing eGovernment fully to fruition? It is clear that there is a determination to change, but still a number of obstacles standing in the way of full European digital inclusion. The EU’s Digital Agenda is here to...
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Has government truly achieved digital transformation yet? eGovernment still has a long way to go.

By dtinholt

1Comment

May 28, 2013
Categories : Digital Strategies User Experience

Citizens prefer banks to government. It’s hard to believe this in light of the damaged reputation of today’s financial services sector. Nonetheless, when it comes to e-services (online banking/eGovernment), banks are out-achieving...
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