Capping IT Off

All posts for June 2013

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Offshore BPM Works and it ain’t an Experiment

By Souvik Bonnerjee

1Comment

June 10, 2013
Categories : BPM

This entry was inspired by Scott Francis’ recent blog - The Offshore BPM Experiment is Over; which presented an image of the offshore BPM market which I, for one, did not recognise. The blog focused on large system integrators (SI’s)...
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When all you have is a hammer, everything looks like a nail

By David Griffiths

June 6, 2013
Categories : Governance

During the 1990s I had a recurrent conversation with clients that went something like this: "We need your help selecting a new Service Desk tool. Originally we had tool X but that did not do what was claimed and so we replaced...
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Why are eGovernment services failing to attract so many citizens? What can be done to reach the ‘non-believers’?

By dtinholt

2Comments

June 5, 2013
Categories : Digital Strategies Governance User Experience

With so many people now digitally connected, why are large numbers of citizens still failing to use eGovernment services? And what can be done to improve take-up as Europe strives to meet the objectives of the EU’s Digital Agenda? The...
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The business case for Big Data - Part 2: Big Trouble Little Interfaces!

By Simon Gratton

June 4, 2013
Categories : Architecture Data Social Business Information Management

Inconsistent interactions between functions across our organisation, manifest themselves as a plethora of IT interfaces with high ongoing operating costs to annually maintain. Could the famous phrase by Donald Rumsfeld and, an unstructured...
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Innovation, it’s a Marathon

By Robin Dutcher

June 4, 2013
Categories : BPO

This week I thought we would discuss the relationship between Lean Six Sigma (LSS), Continuous Improvement (CI), and Innovation. For this edition of Expert Connects, I am presenting a few snippets of how LSS, and CI sustain and drive...
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Work Force Management in the Distribution Center and beyond

By Ben Pivar

June 3, 2013
Categories : BPM

With contributions from Joe Vernon In the first blog we learned that a WFM application is a tool to help drive labor savings. It provides data, visibility and a mechanism for performance feedback and planning and forecasting labor requirements....
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A New Reality: Affordable Mobile Device Management for Everyone

By Fernando Alvarez

June 3, 2013
Categories : Mobility

Today’s telco and enterprise business strategies are widely built around partnerships and mobility, and there is currently considerable momentum towards applications and services hosted in the cloud. But the spread of mobile and digital...
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Agile software development in practice – Product backlog items

By Marieke Bode

5Comments

June 3, 2013
Categories : Agile Custom Software Development

Some time ago I was working in a team of business analysts that were helping the product owner of a large consumer website to define product backlog items and make them ready to be implemented by the development teams. The product backlog items we...
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Should I Send Monthly Statements?

By Frank Matijevich

June 1, 2013
Categories : BPO

Clear and concise communication to customers is one of the more challenging aspects of the O2C cycle. Typically, the customer that makes the most noise (has the most past due) or orders the most product gets the lion share of the attention. ...
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