Having worked in the SAP market for the last 20 or so years, my career has grown up with the ERP market. With SAP ERP being the leading ERP solution in the market I’ve experienced the ups and downs of how the ERP phenomenon as a whole has...
Read moreAll posts for May 2013
This Isn’t Monopoly – Utilities Don’t Have to Rank 10 out of 10 on the Payoff List
In the board game Monopoly, the utilities cards rank 10 out of 10 on the payoff list. The utilities industry is moving up toward Park Place in the game. In the real world, the industry is increasing innovation, effecting global markets,...
Read moreWhy has satisfaction with eGovernment and commercial services dropped and how can governments quash this trend?
How close is Europe to bringing eGovernment fully to fruition? It is clear that there is a determination to change, but still a number of obstacles standing in the way of full European digital inclusion. The EU’s Digital Agenda is here to...
Read moreDigital innovation: developing a tradition for change
Some organisations have great tradition, and some others are wonderful at change e.g. changing products and services (or even their business models, culture and identity), but perhaps the most impressive are those organisations that eventually go on...
Read moreThe business case for Big Data - Part 1: One customer at a time
So, you have the CFO on your back, the COO has you cornered in the elevator and, the CMO is instant messaging you to ask what all this Big Data fuss is about. You need benefits, you need numbers and, you need to deliver a story, one customer at a...
Read moreHas government truly achieved digital transformation yet? eGovernment still has a long way to go.
Citizens prefer banks to government. It’s hard to believe this in light of the damaged reputation of today’s financial services sector. Nonetheless, when it comes to e-services (online banking/eGovernment), banks are out-achieving...
Read moreTransforming Average Customers into Extraordinary Shoppers
With contributions from Lindsey Mazza Is your customer an average shopper? Most retailers plan average assortments, for average stores with the average available space, and the average customer as their target shopper. Social media, customer...
Read moreThe Information Management Practice of Tomorrow, Today
How the big data start-up and harnessing information as THE corporate asset is now critical to corporate competitiveness in 2013 and beyond. I have recently blogged about the Big Data Start-up and, the fact that to effectively establish...
Read moreIt’s the Data, Stupid
Thinking about the imminent publication of our white paper “Service Integration. A blueprint for regaining control of a complex IT vendor landscape” I keep returning to my originally proposed and sadly rejected title; to paraphrase...
Read moreSocial Media Monitoring – Now what? Hearing the tune through the noise.
Yesterday I attended a session with Netbase the Social Media monitoring solution that partners with SAP as part of their CRM 360 initiative. This is a very powerful piece of software that provides the ability to analyse the wealth of social media...
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