By What’s the first thought that comes in to your mind when I say the term “BPM”? - No doubt for many it will bring to mind BPMS platforms like Pegasystems, IBM BPM, Appian, etc. Experts have long decried the way these BPMS vendors, have...
Read more
Capping IT Off
For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
All posts for October 2012
Securing executive sponsorship and management commitment is crucial for enterprise social transformation
[This post is part of a series on Social as a Strategy. Click here to access the theme blog page]Social media has the power to strategic ally transform businesses. It provides new ways to engage customers, employees and everyone else that...
Read moreOracle Open World 2012 – The forecast is Cloudy
By fghadial
I look for banners across from Moscone West to get a sense of the theme for each Oracle Open World. This year (2012) the headline was “Cloud” with Social, Mobile and Complete being the sub-themes of the...
Read moreCredit Risk Analysis & the Courtship of New Customer Relationships
I liken Credit Risk analysis to the dating process. Ask anyone if they would marry someone without dating them first and 99% of people would probably say no. Dating allows you to get to know someone, understand their behaviors, likes and dislikes...
Read moreManaging influences helps keeping project stability
By cdifiore
A lesson learnt in the PMBOK perspective. When a project starts, there are usually a raw high level scope and an order of magnitude of cost. Generally, in the very first step, project managers focus in detailing these aspects and this rapidly...
Read moreThe Case for Case as a Service
By lsmith
I recently blogged about the emergence of Case as a Service as a new model for our customers to use to procure Case Management style solutions. Since then we have spent a lot of our time speaking to our customers about this model and about why...
Read moreContent Marketing : Sure about doing it, Unsure about How !!
By psachdev
Agree the traditional media isn’t dead but are we utilizing content marketing to its maximum potential ? Gone are the days of static websites, companies are actively investing time and resources to publish and monitor compelling content which can...
Read moreThe Waterfall Dentist Anti-Pattern
Believe it or not, but I have a confession to make. I’m currently in a pure waterfall project. It’s my first in many, many years and despite the fact that I love the technology, I don’t like our way or working it a bit. During the first phase...
Read moreData Fairy tales – Episode 3 ‘Big Data means BIG DATA’
So, we all remember our 'happily ever afters' don't we? I have the third instalment in the Information Management story; it’s tantamount to a scandal in my eyes! Enter into the field of ‘Big Data’ where, vendors slug it out over who can...
Read moreEmpower employees to shift from sales, service, and related functions to customer ownership
The social enterprise needs social customer relationship management (CRM) as a holistic approach. Today’s social enterprise needs a “360 degree” view of the customer, so it is critical to reach consumers through new channels. Best-in-class...
Read more
By 
By 
By 
By 
