Sometimes people get confused by terms and recently I've come across a bit of confusion as to the difference between a standard and a policy and critically which comes first. So this is an attempt to give a clear and simple definition of the two...
Read moreAll posts for October 2012
Agile business intelligence
Het besparen van kosten is een veelgenoemde aanleiding voor Business Intelligence (BI) projecten. Zo wilde een bekende overheidsinstantie weten hoe effectief de bestrijding van uitkeringsfraude was. Het onderzoeken van mogelijke fraude kost de...
Read moreConveying Trust Through The Online User Experience
I jumped out of a plane earlier this year. A tandem skydive from 14,000 feet may not sound as spectacular as Felix Baumgartner’s space jump, but it was an exhilarating experience! While the actual skydive took less than 10 minutes, the process of...
Read moreCase as a Service : Correspondence Management
As I have said previously there are a number of different types of Case Management solutions, from the complex and long running investigation by a Police Force to managing Safety Incidents in an Energy Plant. One of the simplest Use Cases is...
Read moreSocial Media Jam: Google Maps Innovation
Yesterday’s excellent social media jam event featured Google’s Ed Parsons talking about the immediate and future vision for Google Maps, at the Capgemini office in Central London. Read on for some notes, comments and observations from the...
Read moreOne version of the truth – a phrase that is past its sell-by date?
The phrase “One version of the truth” has been used across all sectors as a succinct way of saying that data should be consistent without any ambiguity about which value to use by eliminating all the alternatives that might arise through...
Read moreThe Role of Big Data in CPG to Capture Revenue Leakage
Most every global company that sells into the retail channel knows the challenges of deductions management and the consistent burden of averting revenue leakage. Despite ongoing dissatisfaction and viable alternatives, many Consumer Packaged...
Read moreThe 4th 'V' of Big Data and why it matters
We have recently discussed the importance of the 3 V's of Big data, Velocity, Volume and Variety but, what about 'the 4th V' which is information VALUE? A case of more haste less speed? How can we possibly embark on a Big Data project in the...
Read moreThe Essence of Customer Experience
In Dutch we have a saying that goes like this: "small children (and drunk people) always tell the truth" So why is that relevant when talking about Customer Experience would you say? Well let me explain...Last week I was in the car with my eldest...
Read moreGoodbye CIO, Hello Consumerization of IT. You must be joking right?
From New York to Shanghai, from industry think-tanks through to IT vendors, rumour has it, that the future of IT and, the role of our esteemed CIO is under threat and, all, from the perceived comfort a colleagues favorite smartphone near...
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