For the latest in technology: we round up the latest trends on Capping IT Off, Capgemini's Technology Blog
By Tanmay Dey
Traditional CRM has had a simplistic view of customer relationships, bound within the functional silos of sales, marketing and service. This view considered the enterprise comprised of silos that interacted with the customer only through specific and...
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By gverheye
A new program at one of the largest Dutch banks focused on lowering ‘Total Cost of Ownership’ (TCO) and decreasing complexity in the CRM landscape. The program had been running for 9+ months without too much working results when the bank decided...
Read moreGood or Bad Strategy? I am currently reading 'Good Strategy, Bad Strategy' which I urge any budding strategist out there to consume. The author talks to 4 key traits of bad strategy the first of which is 'fluff'; Interestingly, one of the...
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By Jude Umeh
Innovation is a great word for a great concept, and most people seem to have something to say about it, but the fact remains that innovation (or being innovative) is not something said or claimed, but rather it is best used (preferably by others) to...
Read moreAs an analyst, I try to pick emerging themes and topics around a range of industries and most recently I had a chance to study how Pharma companies are catching up to the digital trends – A latest article by Manhattan Research on “Digital...
Read moreIn my recent blogs, I have discussed the emergence of the BI 3.0 standard, it's journey and, alluded to the fact that it will need, both a big data foundation and a new form of data warehousing paradigm.Cue, the Big Data Warehouse and its not...
Read moreToday's niche science of data provisioning, integration and presentation will rapidly become tomorrows commodity.The CIO needs to focus not on IT control for Information dissemination going forward rather, should focus on unshackled...
Read moreA company recently failed to provide the promised service to me as a customer. And to add to that, they didn’t reply to my customer complaints on Twitter, not even after it got amplified by other unhappy customers.But the story is far from as...
Read moreAs an avid gamer, I was none too happy when I first heard that gaming was being co-opted by the corporate world. Gaming was something which I associated with relaxing after work or if I was really in the mood for ‘standing up to the man’...
Read moreBig data is a loosely-defined term used to describe data sets so large and complex that they become awkward to work with using on-hand database management tools (Wikipedia.) The broad definition of big Data often leads one to believe that the key to...
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