So, you just spent thousands of pounds acquiring the most fashionable web analytics tool, hired a very expensive Web Analytics contractor to set up a tagging strategy and utilised the skills of an in-house developer to implement the tool - excellent!...
Read moreAll posts for August 2011
Innovation and Enterprise Architecture?
You might be forgiven for thinking that these make rather strange bedfellows, especially considering as they don’t often appear together in the same sentence; at least not as frequently as Architecture and Governance, or perhaps Innovation and...
Read moreWhere did the "GO" button go? Five sources of user experience design inspiration.
This article is for veteran client-side procurers as much as the experienced professionals of digital design. You know who you are. Your baptism of fire was the dot-com crash. you won and went from success to success. Today you are on top of things...
Read moreSAP’s cloud offerings in less than 1000 words
The last couple of months I have been getting more and more questions about SAP&'s cloud strategy. Some were really specific: "can we run SAP on Amazon?", others were a bit more high-level: "what does SAP offer on cloud...
Read moreSearch Engine Optimisation tools for Enterprise applications
Is it possible improve or build a website that in the long term actually harms your business?The answer is a resounding yes.In my years working on web applications and in digital marketing, I’ve seen many examples where changes are made that...
Read moreSocial customer care: The uncertain possibilities of 'different'
I'm reading Clay Shirky's excellent book - Cognitive Surplus - at the moment. Shirky writes about the shift in our culture from a consumptive one (watching TV) to one where 'tech has finally caught up with human potential. New tools don't just let us...
Read moreThe issue Google+ cannot solve: forcing common names
Google is currently deactivating numerous accounts on Google+ since they claim that those accounts aren't using real names. In a conversation Robert Scoble had with Vic Gundotra acknowledged that Google has made mistakes in its first pass with...
Read moreOvercoming your Social Media ROI phobia
We're in the I Love Lucy era of social-media marketing, a golden age of unaccountability. That is one of the opening sentences of a very nice article of Fast Company on Social Media ROI. It shows how some companies are using social media though...
Read moreGoing beyond 150 friends, going beyond Dunbar
You cannot have more than 150 friends on your social network so all people you follow beyond this number cannot be an actual friend, is not directly useful and you cannot process the extra information they provide to you. At least, that is the thing...
Read moreThe 'Go where your customers are'- myth
Social Media changed service towards customers. Not only you have to service your customer in the old conventional channels, but also many new channels in social media which are completely owned by other people than yourself. However it doesn't mean...
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