When Capgemini launched a program for Lean Delivery of services and projects, the conscious choice was made not to mix it with other governance or management models. Just a clean implementation of Lean, respecting and applying its distinct...
Read moreAll posts for February 2011
We heard it through the Grapevine
What happens when you mash up social media monitoring, insight and sentiment analysis, with business intelligence and BPM? Answer: You get an enterprise that is engaged in multiple ways with its customers, suppliers and even employees. Or at least...
Read moreYou can't get MDM in a box
Back when I was leading some of the SOA efforts at Capgemini there was a regular challenge, mainly from software vendors, that SOA was a technology thing that you bought "in a box". So you'd take your existing complex and challenging infrastructure,...
Read moreSolid Foundations, Cool Innovations – the importance of CRM to SCRM
I went to a Gartner CRM conference in London a few years ago where the theme was “Solid Foundations, Cool Innovations”. The theme stuck with me and I think it is even more relevant today given the rapid rise of Social Media, powerful real time...
Read moreCan a website be too user friendly?
A recent discussion on Linkedin led me to post: “Perhaps it is possible to make things too uniform or too easy for users?” This may seem like an odd thing for an experienced UX designer to say. But the idea stuck with me and it made me think...
Read moreGet me a SharePoint expert!
If only someone would give me a dollar (or at current rates preferably a euro) each time a customer asks us for a ‘SharePoint expert’. That’s like asking for someone who ‘knows about SAP’, or who ‘knows about technology’: it can have a...
Read moreWhere do you go when you want to get some work done?
Just think about this question for a minute or 2, or more. Got you answer already? No? Ok, think some more. You got it now? Yes? Ok, that’s good. So what was your answer? Home? Library? Starbucks? Train? The office? Most of the people don’t...
Read moreThe G-factor
Last week, Google introduced two-factor authentication to the masses. In short, this means that you can have your Gmail account protected by something you know (a password) and something you posses (e.g. a phone). With the continuous threat of...
Read moreSo what will it be; my ecosystem or yours?
It seems to me that anywhere you go these days, there’s bound to be someone dropping that term like it’s going out of fashion. You’ll hear them talk about this ecosystem, or that ecosystem, usually in reference to any number of things from...
Read moreKnow your audience
Before getting on stage to give your presentation, or even before you make your slides, you need to get to know your audience as well as possible. You would be surprised about what there is to know about them by just asking yourself a couple of...
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