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By Rick Mans
This is a guest blog by Dave Robinson. Dave is a Technical Manager within Capgemini TS, with an interest in Infrastructure and Social Networking tools. How many times have you been doing some DIY at home and found that you don’t quite...
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By Rick Mans
This week a showcase on how not to use social media by Nestle on Facebook. Pay your friends via your social network and the death of the web browser. Nestle's Facebook Page: How a Company Can Really Screw Up Social Media Like the Force, Facebook can...
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By H. Vanzui
In my opinion, the fundamental flaw in Data Quality is that we, the user, are not specific enough. Too often we assume that what we think is right, is right. Unfortunately, quality is subjective. And confusion about meaning doesn't make it any...
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By Rick Mans
Last week I had a discussion with one of my friends on how to get people to a completely new internal platform. And since this platform is a new social Intranet, most people involved in the project thought they did not have to use e-mail. Especially...
Read moreFans of de-perimeterised security may be interested to know that the Jericho Forum has just launched a self-assessment service. The service allows user organisations, and vendors, to mark themselves against the Jericho Forum's 11 commandments and to...
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By Rick Mans
This week some insight how to apply an old book to community design, , how getting your kids to eat peas is quite identical to changing corporate culture and 10 key awareness metrics to track. Applying “A Pattern Language” To Online Community...
Read moreDespite misunderstanding and resistance of his space-flight loving people president Barack Obama recently aborted the Constellation space program. The Constellation program targets at putting humans on the moon again, for the first time since 1972,...
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By N. Nulkar
In most blogs posts, I have been constantly trying to address and better understand myself, how the “social” aspect is playing a key role in the way technologies of the future are shaping. It always did and will continue to excite me the way the...
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By M. Walton
Twitter is not going to go away. So far it has been very successful on two fronts. 1) attracting users to its 140 character broadcast micro blogging platform 2) enabling others to create applications that enable you to interact with Twitter using the...
Read moreOften I ask clients to describe their multi-channel capabilities. Most start by focussing on the channels that they own and control like their contact centre, their web site, their field sales force. CRM taught us to think that way. But customer's...
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